Channel Issues & Questions

Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
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reebee
Level 7

Re: HBO Max programs suddenly won’t play

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Danny your solution doesn'twork

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reebee
Level 7

Re: HBO Max programs suddenly won’t play

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When is HBO releasing a new channel version which will have a fix for this issue

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scottandreggina
Level 10

Re: HBO Max programs suddenly won’t play *** THIS THREAD HAS NOT BEEN SOLVED! ***

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@reebee wrote:

When is HBO releasing a new channel version which will have a fix for this issue


The reason we aren't getting a new HBO Max app is because it's Roku, not HBO Max. 

This problem is affecting multiple apps, not just HBO Max. Do a search on the Roku forum and you'll see many threads concerning this widespread and long reaching issue. Been going on since October. 

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RokuDanny-R
Roku Employee
Roku Employee

Re: HBO Max programs suddenly won’t play

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Hi everyone,

Thanks for your continued patience.

Please be aware that the appropriate Roku team is working hard investigating this issue that is affecting HBO Max playback on some devices.

Once more information is available, I'll be sure to update this thread.


Thanks,
Danny

Danny R.
Roku Forum Moderator
scottandreggina
Level 10

Re: HBO Max programs suddenly won’t play *** THIS THREAD HAS NOT BEEN SOLVED! ***

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@RokuDanny-R wrote:

Hi everyone,

Thanks for your continued patience.

Please be aware that the appropriate Roku team is working hard investigating this issue that is affecting HBO Max playback on some devices.

Once more information is available, I'll be sure to update this thread.


Thanks,
Danny


Hi, Danny,

For those who are new to this specific thread and think the problem is just with HBO Max, can you please explain that there are other apps and games not working on various Roku devices? 

Thanks. 

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Dollsiren
Level 7

Re: Why is the HBO Max app suddenly not working? Can't play programs on my Roku device

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I have uninstalled and re installed the HBO max app . I have signed out my Roku device from my HBO max account . I have restarted my Roku device and to no avail…

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atc98092
Community Streaming Expert

Re: Why is the HBO Max app suddenly not working? Can't play programs on my Roku device

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@Dollsiren wrote:

I have uninstalled and re installed the HBO max app


Just to make sure: when you uninstalled the channel, did you reboot the Roku before adding it back? This is a critical step.

Dan

Roku Community Streaming Expert

Help others find this answer and click "Accept as Solution."
If you appreciate my answer, maybe give me a Kudo.

I am not a Roku employee, just another user.
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reebee
Level 7

Re: Why is the HBO Max app suddenly not working? Can't play programs on my Roku device

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Yes I uninstalled the channel, then rebooted the roku, then add the channel back. Still getting the same error message.

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MikeMac7
Level 8

Re: Why is the HBO Max app suddenly not working? Can't play programs on my Roku device

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ROKU needs to fix this. Deleting the app, adding it back, rebooting, not rebooting, standing on one foot while facing north - the vast majority of people on this site have tried it all, to no avail. Fix it, ROKU.

scottandreggina
Level 10

Re: Why is the HBO Max app suddenly not working? Can't play programs on my Roku device

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@MikeMac7 wrote:

...standing on one foot while facing north...


LOL! That's officially my favorite post throughout this entire thread. 

In all seriousness, though, everyone knows that one would need to face South, not North. No need to put out shoddy troubleshooting tips. People might start thinking you work for Roku.