Channel Issues & Questions

Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
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WillViharo
Level 8

Re: HBO Max programs suddenly won’t play

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The "support techs" need to stop telling us to do things we've already done multiple times. The usual solutions are not working. The problem is on Roku's end, not ours. Since yesterday I can't stream anything on HBO Max, Disney, Hulu, Prime, Paramount and the rest are very slow. I keep getting errors about network connections. One is error code 42. I've rebooted router and both Ultra devices, tried wired and wireless, reinstalled apps, checked software updates and internet speed, checked internet connection, etc etc etc. I wanted to spend my weekend watching shows and relaxing, not trying to fix Roku's issues which are preventing me from streaming channels I'm paying for on their platform for which they get a cut. =

FIX IT. Or I'm getting Apple TV or one of the other ones. This is really poor service, I'm sorry. 

Dpd145
Level 7

Re: HBO Max programs suddenly won’t play

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I have same issue tried all the steps that you continually repeat. This all started after the latest Roku update. Why is that so hard  for the people at Roku to understand

WillViharo
Level 8

Re: HBO Max programs suddenly won’t play

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Thank you for confirming. I already reported these issues directly to HBO and Hulu and they were much more responsive but it's obviously not their problem. Roku needs to take responsibility and service their customers or lose them fast. I don't have time or patience for this. I'm paying for a service I'm not receiving after doing everything on my end to correct it There's no good excuse for that.

WillViharo
Level 8

Re: HBO Max programs suddenly won’t play

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Same here. It's them, not us

WillViharo
Level 8

Re: HBO Max programs suddenly won’t play

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Didn't work for me either. This is quite obviously a widespread software problem they're not addressing for whatever reason 

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WillViharo
Level 8

Re: HBO Max programs suddenly won’t play

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I won't give them that long. Already looking into other platforms that actually work. This is ridiculous.

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WillViharo
Level 8

Re: HBO Max programs suddenly won’t play

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They keep giving the same pat responses as if these are individual issues. This is a major network problem only they can fix for some reason they refuse to admit that. I am looking into other platforms so I can start watching the channels I'm still paying for

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WillViharo
Level 8

Re: HBO Max programs suddenly won’t play

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We've all done all this, multiple times. They don't work. The problem is obviously not with your customers, but with your service. Your software updates are most likely to blame. There's no other reasonable explanation at this point since it's across multiple apps from multiple customers whose internet works just fine. Not understanding why you're in denial of this. All systems get bugs. That's a technical issue, If you won't fix them, then it becomes a customer service issue. I've lost patience with this. Wasted my weekend on live chat with Roku, HBO and Hulu. My internet connection is fine. The network error is on your end. Deal with it, please. 

MsMariaG
Level 8

Re: HBO Max programs suddenly won’t play

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@RokuMary-F 

None of these steps are resolving the issues. I have checked in with every single app service that is not launching. It is not an issue on there end. This is CLEARLY a Roku issue. 

Please address this soon because many of your customers are paying for services we cannot access and will have to go another route for streaming. 

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scottandreggina
Level 10

Re: HBO Max programs suddenly won’t play

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None of the steps outlined by these Roku moderators work. I'm not sure why no one from Roku is taking this problem seriously, but we're now switching to our Amazon Fire Stick, which has all of these apps on it - and working.

We'll come back to Roku in a couple of months to see if things have gotten taken care of.  Too bad their advertisers will be missing us during the holiday season.