Channel Issues & Questions

Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
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rtan2010
Level 8

Why is ROKU CHANNEL missing on my new Roku Ultra?

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I purchased from Amazon.com (USA) a brand new Roku Ultra.

I installed it on a 100 MBPS Internet ISP link and it worked without any problems.

But I cannot find the ROKU CHANNEL or the AMAZON Prime Video or the SLING channel.  Why?

I am physically using the ROKU here in Cebu City, Philippines.

Would be grateful for some guidance, tips and/or advice.

Thanks in advance.

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RokuDanny-R
Roku Employee
Roku Employee

Re: Why is ROKU CHANNEL missing on my new Roku Ultra?

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@rtan2010 

Thanks for the inquiry.

Please be aware that the Roku Channel is only availableon your Roku streaming player or Roku TV in Canada, the United Kingdom, and the United States

In regards to Amazon Prime Video and Sling on your Roku Ultra, channel availability/access on Roku devices will vary from region to region. A Roku device will work in any location, however, channels may not be available on your device in that location, based on each channel provider's discretion. For more information, you'd want to contact any specific channel/service provider to inquire further about whether they offer their channel/service on the Roku platform in your region. 


Thanks,
Danny

Danny R.
Roku Forum Moderator

View solution in original post

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RokuDanny-R
Roku Employee
Roku Employee

Re: Why is ROKU CHANNEL missing on my new Roku Ultra?

Jump to solution

@rtan2010 

Thanks for the inquiry.

Please be aware that the Roku Channel is only availableon your Roku streaming player or Roku TV in Canada, the United Kingdom, and the United States

In regards to Amazon Prime Video and Sling on your Roku Ultra, channel availability/access on Roku devices will vary from region to region. A Roku device will work in any location, however, channels may not be available on your device in that location, based on each channel provider's discretion. For more information, you'd want to contact any specific channel/service provider to inquire further about whether they offer their channel/service on the Roku platform in your region. 


Thanks,
Danny

Danny R.
Roku Forum Moderator

View solution in original post

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