Channel Issues & Questions

Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
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Sting_Seth
Level 8

Why is Hotstar channel removed from Roku Canada?

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I understand Hotstar has been discontinued in the US but it still exists in Canada. I live in Canada and I have a Canadian account, yet the Hotstar app has been removed from my device.

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RokuKariza-D
Roku Employee
Roku Employee

Re: Why is Hotstar channel removed from Roku Canada?

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Hello @Sting_Seth

Thanks for the post.

Upon checking, you are using a Roku account that wasn't originated in the region in which you are using your device, therefore, you are encountering issues within a channel. i.e. If you are using a device linked to the US, in Canada.

To resolve your issue, we would recommend creating a new Roku account. Since you're in the US, the account's region will automatically be set in the US as well. If you don't have any extra email address and you want to use the same email you are using at the moment, you can deactivate your existing Roku account then create a new one using the same credentials.

If you need help with the suggestions above, you can visit these links:

Let us know if this works for you!


All the best,
Kariza

Kariza D.
Roku Forum Moderator

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RokuKariza-D
Roku Employee
Roku Employee

Re: Why is Hotstar channel removed from Roku Canada?

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Hello @Sting_Seth

Thanks for the post.

Upon checking, you are using a Roku account that wasn't originated in the region in which you are using your device, therefore, you are encountering issues within a channel. i.e. If you are using a device linked to the US, in Canada.

To resolve your issue, we would recommend creating a new Roku account. Since you're in the US, the account's region will automatically be set in the US as well. If you don't have any extra email address and you want to use the same email you are using at the moment, you can deactivate your existing Roku account then create a new one using the same credentials.

If you need help with the suggestions above, you can visit these links:

Let us know if this works for you!


All the best,
Kariza

Kariza D.
Roku Forum Moderator
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LaeeyR
Level 7

Re: Why is Hotstar channel removed from Roku Canada?

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Regarding US / Canada Cross border issues, is there an easy way a USA roku account can host a Canada based channel or app at the same time, or no easy way to switch between locations?

The reset and two account method is very cumbersome. 

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RokuDanny-R
Roku Employee
Roku Employee

Re: Why is Hotstar channel removed from Roku Canada?

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@LaeeyR

Thanks for the post.

Please be aware that channel availability/access on Roku devices will vary from region to region. A Roku device will work in any location, however, channels may not be available on your device in that location, based on each channel provider's discretion. For more information, you'd want to contact any specific channel/service provider to inquire further about whether they offer their channel/service on the Roku platform in your region. 


Thanks,
Danny

Danny R.
Roku Forum Moderator
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