Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
Thanks for reaching out on Community. We'd like to investigate and try to help.
Can you please provide us the following information:
-Roku device model
-software OS/version (these can all be found in Settings > System > About)
-does this issue occur on a specific channel? if so, what channel and what version/build is the channel (this can be found by selecting the channel on the Home screen and pressing the * button)
-tracker ID when this issue occurs (when you see this issue occur, press the Home button 5 times, followed by the Back button 5 times)
-steps to reproduce the issue you are seeing
Our engineering team would like to take a look to see if we can help here. Thank you!
I’ve been having the same problem this whole week!!! Extremely frustrating. I go to click on the app and then immediately it closes out and takes me back to the Home Screen. I’ve tried removing the channel and re installing and it still doesn’t work!
No fix. Has been going on for a couple months now. It seems to have started when Peacock started up. I think they also changed the individual apps then and now conflict with Roku. Would be nice if the companies would work together for resolution.
We would recommend trying to remove the channel from the Roku home screen by navigating to the channel tile, pressing the * key on your remote and choosing 'Remove channel'. Then restart your device from Settings>System>System restart. Once your player starts up again, add the channel back once more.
If the issue remains unresolved, I'd recommend reaching out to Bravo directly to report the issue and request additional support. Many channels on the Roku platform are developed and maintained by the channel provider directly, and they'll be able to best assist. If other channels are working correctly, and you only experience this issue on the Bravo channel (app), that is likely an indication that the issue lies within that particular channel. In these cases, the channel provider will need to investigate the issue in order to help resolve it.
Bravo hasn't been working for at least a week. I've updated all my Roku's, I've updated the channel, I've uninstalled and reinstalled the channel - nothing. When you click on the channel it opens, 3 dots scroll, you see the main screen for a second and then it takes your right back to the Roku home screen. I don't believe I'll get anywhere in contacting Bravo directly. Come on Roku - help us get this resolved!!