Channel Issues & Questions

Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
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RokuMary-F
Roku Employee
Roku Employee

Re: Bravo App crashes

Hi @Ktrail @slyfantaisie,

Thanks for reaching out on Community. We'd like to investigate and try to help.

Can you please provide us the following information:
-Roku device model
-serial number
-device ID
-software OS/version (these can all be found in Settings > System > About)
-does this issue occur on a specific channel? if so, what channel and what version/build is the channel (this can be found by selecting the channel on the Home screen and pressing the * button)
-tracker ID when this issue occurs (when you see this issue occur, press the Home button 5 times, followed by the Back button 5 times)
-steps to reproduce the issue you are seeing
Our engineering team would like to take a look to see if we can help here. Thank you!
Many thanks,
Mary

 

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Ktrail
Level 8

Re: Bravo App crashes

-Roku tv C218X

-Hisense model 55R6+
-serial number- X00100SJTUXU

-device id -S069797JTUXU

-software version 10.0.0 build 4195-94

-only noticeable channel as of now is “bravo” version 7.18 build 1

-completed following the steps 

katie 

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Ktrail
Level 8

Re: Bravo App crashes

705D59AD-87BF-41A5-9211-42C6E8E4D76D.jpeg

Tracker number 

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Bobcat97
Level 7

Re: Bravo App crashes

I’ve been having the same problem this whole week!!! Extremely frustrating. I go to click on the app and then immediately it closes out and takes me back to the Home Screen. I’ve tried removing the channel and re installing and it still doesn’t work! 

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FranknVickie95
Level 7

Re: Bravo App crashes

Has there been a fix for this issue? No matter what i do the Bravo app will not play. It loads and then goes back to the Roku home screen immediately...  This is driving me crazy!!!!  HELP!!!!

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slyfantaisie
Level 7

Re: Bravo App crashes

No fix. Has been going on for a couple months now. It seems to have started when Peacock started up. I think they also changed the individual apps then and now conflict with Roku. Would be nice if the companies would work together for resolution.

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Mayabee6
Level 7

Re: Bravo App crashes

So I am having the same issues. Tried removing, system resetting, then reloading the app. And it’s still crashing. Please help 

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RokuDanny-R
Roku Employee
Roku Employee

Re: Bravo App crashes

Hi everyone,

Thanks for the posts.

We would recommend trying to remove the channel from the Roku home screen by navigating to the channel tile, pressing the * key on your remote and choosing 'Remove channel'. Then restart your device from Settings>System>System restart. Once your player starts up again, add the channel back once more. 

If the issue remains unresolved, I'd recommend reaching out to Bravo directly to report the issue and request additional support. Many channels on the Roku platform are developed and maintained by the channel provider directly, and they'll be able to best assist. If other channels are working correctly, and you only experience this issue on the Bravo channel (app), that is likely an indication that the issue lies within that particular channel. In these cases, the channel provider will need to investigate the issue in order to help resolve it.  

You can reach them here: https://www.bravotv.com/support/uc
 

Thanks,
Danny

Danny R.
Roku Forum Moderator
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marrelam
Level 8

Re: Bravo App crashes

Bravo hasn't been working for at least a week. I've updated all my Roku's, I've updated the channel, I've uninstalled and reinstalled the channel - nothing. When you click on the channel it opens, 3 dots scroll, you see the main screen for a second and then it takes your right back to the Roku home screen. I don't believe I'll get anywhere in contacting Bravo directly. Come on Roku - help us get this resolved!!

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Ktrail
Level 8

Re: Bravo App crashes

I have provided you the information about my device. Can we please get this problem resolved this is very aggravating. 

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