Channel Issues & Questions

Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
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Level 7

Why does roku tell me I haven't used my remote in a while and then cut off my program?

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I enjoy listening to certain channels as I  sleep and often awaken to the channel being cut off and roku not working.  This time, I managed to see a brief message on screen about not using my remote often enough then I got booted out of the channel. 

If this is a policy, I hate it!

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Level 13

Re: Why does roku tell me I haven't used my remote in a while and then cut off my program?

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@Clscjones wrote:

I enjoy listening to certain channels as I  sleep and often awaken to the channel being cut off and roku not working.  This time, I managed to see a brief message on screen about not using my remote often enough then I got booted out of the channel. 

If this is a policy, I hate it!


It is not a policy. It is a feature for those that wish to monitor and save data bandwidth when possible. If audio or video is streaming for 4 hours without any interaction from the remote it will display a prompt and ask if you are still watching/listening and if there is no response it will stop the stream.

 

You can turn this feature ON or OFF in the Roku OS at SETTINGS -- NETWORK -- BANDWIDTH SAVER.

TCL Roku-TV 55P605 (4K/HDR/DV) | VIZIO SB36512‑F6 ATMOS Soundbar | Fire TV Stick 4K
TCL Roku-TV 43S425 (4K HDR) | Fire TV Stick 4K
TCL Roku-TV 32S301 (720p) | Fire TV Stick 4K

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Level 13

Re: Why does roku tell me I haven't used my remote in a while and then cut off my program?

Jump to solution

@Clscjones wrote:

I enjoy listening to certain channels as I  sleep and often awaken to the channel being cut off and roku not working.  This time, I managed to see a brief message on screen about not using my remote often enough then I got booted out of the channel. 

If this is a policy, I hate it!


It is not a policy. It is a feature for those that wish to monitor and save data bandwidth when possible. If audio or video is streaming for 4 hours without any interaction from the remote it will display a prompt and ask if you are still watching/listening and if there is no response it will stop the stream.

 

You can turn this feature ON or OFF in the Roku OS at SETTINGS -- NETWORK -- BANDWIDTH SAVER.

TCL Roku-TV 55P605 (4K/HDR/DV) | VIZIO SB36512‑F6 ATMOS Soundbar | Fire TV Stick 4K
TCL Roku-TV 43S425 (4K HDR) | Fire TV Stick 4K
TCL Roku-TV 32S301 (720p) | Fire TV Stick 4K

View solution in original post

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Level 7

Re: Why does roku tell me I haven't used my remote in a while and then cut off my program?

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How do I even go to settings? I've looked all over and even searched help.

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Level 13

Re: Why does roku tell me I haven't used my remote in a while and then cut off my program?

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@Clscjones wrote:

How do I even go to settings? I've looked all over and even searched help.


What Roku device/tv are you using?

 

SETTINGS should be on the left side of the HOME PAGE of the Roku screen.

TCL Roku-TV 55P605 (4K/HDR/DV) | VIZIO SB36512‑F6 ATMOS Soundbar | Fire TV Stick 4K
TCL Roku-TV 43S425 (4K HDR) | Fire TV Stick 4K
TCL Roku-TV 32S301 (720p) | Fire TV Stick 4K
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