Channel Issues & Questions

Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
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cypresstony
Level 7

Why does one app in Express not show up for Streaming Stick?

I see one app for "Angel Network" searchable and available using my Roku Express but it's not found when I search on the Streaming Stick.  Why are there different apps for the different Roku devices?  Also, I have different email accounts on the Roku's.

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5 REPLIES 5\
makaiguy
Community Streaming Expert

Re: Why does one app in Express not show up for Streaming Stick?

Different emails means different Roku accounts.

Are these two located in different countries?

Roku Community Streaming Expert
I am not a Roku employee, only a user like you.  Do not ask me support questions via private message -- post them publicly to the Community where others may benefit as well.

If this post solves your problem please help others find this answer by clicking "Accept as Solution.". Please only do this if it ACTUALLY solves your problem.

Streaming Stick 4K+ 3821 | Streaming Stick+ 3810 | TCL Roku TV 43S245/C107X | Streaming Stick 3600
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cypresstony
Level 7

Re: Why does one app in Express not show up for Streaming Stick?

No, both are in the US.

 

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renojim
Community Streaming Expert

Re: Why does one app in Express not show up for Streaming Stick?

What are the model numbers of the two devices from Settings->System->About?  Not all channels/apps are available for all devices.

Roku Community Streaming Expert

Help others find this answer and click "Accept as Solution."
If you appreciate my answer, maybe give me a Kudo.

I am not a Roku employee.
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cypresstony
Level 7

Re: Why does one app in Express not show up for Streaming Stick?

Roku Streaming Stick:  Model 3810, Software 10.0.0 - build 4195-50

Roku Express:  Model 3900X, Software 10.0.0 - build 4195-51

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renojim
Community Streaming Expert

Re: Why does one app in Express not show up for Streaming Stick?

I would think those devices would have the same channels available.  When I check the channel store website there isn't any channel called "Angel Network".  There's plenty of channels with "Angel" in the title.  Could this have been a private channel you installed?

If you really want it on both devices you could factory reset the one that doesn't have it and then link it to the same Roku account as the one that does have it.  I'm not saying that's a great option, but it is an option.

Roku Community Streaming Expert

Help others find this answer and click "Accept as Solution."
If you appreciate my answer, maybe give me a Kudo.

I am not a Roku employee.
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