Channel Issues & Questions

Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
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DarrenRivera
Level 7

Re: Cannot access HBO Max on my devices

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Sometimes it goes back to the home screen and sometimes I get an HBO Max Application Error (Error Code 32)

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RokuDanny-R
Roku Employee
Roku Employee

Re: Cannot access HBO Max on my devices

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@DarrenRivera

Thanks for the post.

Can you please be more specific about the steps to reproduce the issue? 

For more information about that channel's error codes and functionality, you'll want to contact HBO Max support directly to inquire further. Many channels on Roku are developed and maintained by the channel provider themselves. 

You can reach HBO Max support here: https://help.hbomax.com/us/ContactUs
 

Thanks,
Danny

Danny R.
Roku Forum Moderator
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DarrenRivera
Level 7

Re: Cannot access HBO Max on my devices

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Document2.jpg

Here is the error I'm getting on all of my Roku devices when I try to open HBO Max

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atc98092
Community Streaming Expert

Re: Cannot access HBO Max on my devices

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Are you located in the US? 

Dan

Roku Community Streaming Expert

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DarrenRivera
Level 7

Re: Cannot access HBO Max on my devices

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Yes.  Chino California.  It worked up until about 1 1/2 to 2 months ago

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atc98092
Community Streaming Expert

Re: Cannot access HBO Max on my devices

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Thanks, just had to ask. I just tried Max on my Premiere 3920, and it came up without an issue. What specific model Roku devices do you have? It's been a couple of days, but it worked on my Ultra 4800 at that time. 

There are huge complaints about the Max app, not only on Roku devices but other platforms as well. It's useless on my Shield tube, but as mentioned it works perfectly on my Ultra 4800, including Dolby Vision and Atmos sound. 

Dan

Roku Community Streaming Expert

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I am not a Roku employee, just another user.
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