Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
Can you please provide us the following information:
-Roku device model
(these can all be found in Settings > System > About)
-does this issue occur on a specific channel? if so, what channel and what version/build is the channel (this can be found be selecting the channel on the Home screen and pressing the * button)
-tracker ID when this issue occurs (when you see this issue occur, press the Home button 5 times, followed by the Back button 5 times)
-steps to reproduce the issue you are seeing
Once we have this information we will be able to pass it along to the appropriate Roku team to investigate further.
Removing the channel and reinstalling it doesn't work I've done it 3 times at least and checked for updates plus called HBO support still not working I cancelled it but have it for a short time before it cancels completely it's sad because I thought it would be a good app esp for what they are charging I'm disappointed ☹️ the app is garbage 🗑️ esp with so many people having the same issues they need to scrap it and go back to the drawing board not sure if it's just Roku it works ok on my computer and phone and on fire stick
@Statview HBO is solely responsible for their channel on Roku devices. You can't compare the app on a different platform (Fire TV, Android device, phone, computer) as they all use a different programming language to create the app. HBO has terrible programmers, and I have far more issues with the app on my Nvidia Shield Android based, like your Fire TV Stick) than on my Roku Ultra. In fact, on my Ultra 4800 it works just fine.
But in the end it's HBO's fault for providing a poorly programmed channel and not being honest with their customers about which model Roku devices their channel will actually work well on.
Roku Community Streaming Expert
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So once Roku updated a month ago I was able to mirror once again. I swirched to an Eero mesh router and I’m back to square one. Not only that, any failed connection attempts disconnects my wifi internet access. I have to literally forget the wifi connection and reconnect. This only happens when I try casting to the Roku!
“So once Roku updated a month ago I was able to mirror once again. I swirched to an Eero mesh router and I’m back to square one. Not only that, any failed connection attempts disconnects my wifi internet access. I have to literally forget the wifi connection and reconnect. This only happens when I try casting to the Roku!”
I had that same problem with my ISP’s modem/router. I bought a different router and have never had the problem again. But something you can try doing, whatever WiFi you have your Roku connecting to, change its channel to 157 or 161 for 5GHz or channels 1, 7, or 10 for 2.4GHz. My Roku won’t connect to any of my router’s 5GHz WiFi if I don’t have the channel set to either 157 or 161. It will show up but it tells me the password is incorrect for the network, despite it being correct. It all boils down to interference. Give that a try and see if it works.