Channel Issues & Questions

Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
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Nsputnik1
Level 8

Re: HBO Max keeps freezes - then crashes back to home screen

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@atc98092 wrote:

And if Roku attempts to do so and pulls the channel from the store until HBO does their job, they will get buried by users complaining the channel is gone. It's a no-win situation for them.


Yeah, they probably don't want to make it too difficult for third parties to build apps so they go easy on them and then they suffer with quality issues.

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phytotech
Level 8

Re: HBO Max keeps freezes - then crashes back to home screen

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Been having this issue for a while, even with the latest HBOMax app upgrade 50.10 Build 13. I am restating this but the behavior I have been having is limited to the special movies that have previews. If the movie has a preview then it does not transition from the preview to the movie, but jumps back to the home screen.

Anyway, the HBO Max support suggested the following and it works:

Start the movie on another device (e.g. computer/browser), let it go for a couple of minutes so that the app recognizes that some of the movie has been watched. Stop. Then restart using Roku. I am able to continue in Roku where I left off and because there is no preview since I saw it on the browser app; the movie plays as expected.

Hope that helps some of you.

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Skynet
Level 9

Re: HBO Max keeps freezes - then crashes back to home screen

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I think HBO max is garbage and the fact that their content now non existent since all the good movies are licensed out, and adding all the app issues I decided to cancel the service and save my 14.99 a month. If they really want the money provide better content and build app customized for the hardware itself

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WFUBiggs
Level 7

Re: HBO Max keeps freezing - can't watch anything

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Why is the onus on the customer to reach out to HBO? Why isn’t Roku reaching out to HBO on behalf of their customers?

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Cats19Meow
Level 8

Re: HBO Max keeps freezing - can't watch anything

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At first I blamed HBO but since it occurring on ALL Apps I would have to say it's ROKU's problem.

My Roku worked just fine for a month or so then began this stalling/stuttering started to happen and then after SEVERAL minutes I was kicked back to home screen.

Roku is plugged into a wall socket and on all Apps.

Please stop telling me about USB port etc.

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C_I
Level 13

Re: HBO Max keeps freezing - can't watch anything

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@WFUBiggs wrote:

Why is the onus on the customer to reach out to HBO? Why isn’t Roku reaching out to HBO on behalf of their customers?

Because the subscription contract is between you, the subscriber and HBO.  The contract is not with Roku and HBO. Even though your payment comes on your card in your payment info, the contract is still with you, the subscriber and HBO. 


 

jeepergirl
Level 7

Re: HBO Max keeps freezes - then crashes back to home screen

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Yes happens every several minutes to an hour into program and continues to happen.

 

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C_I
Level 13

Re: HBO Max keeps freezes - then crashes back to home screen

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@jeepergirl wrote:

Yes happens every several minutes to an hour into program and continues to happen.

Try  removing and reinstalling channel, see if that helps. 

 


 

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SugarDarling
Level 8

Re: HBO Max keeps freezing - can't watch anything

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Hi!

I’d there is a petition to sign, I’m in! How other way would they get into trouble? 

Im so frustrated! HBO Max keeps freezing - can't watch anything now, but early today was fine. Side note-signed up right before seedling and starting a series.

I took a break today and went to start something new this evening, and it has crashed 5 times! I cant watch anything. 

There is no option to Remove the Channel when you click star key.

Below are the only options for HBO MAX app on my Roku :

My Rating 

•My channel

•Manage subscription

•Check for updates

•Give us feedback

•Close

Also, rebooting doesn’t work either. 
Has anyone found a solution to the this App Crashing problem?

I literally just paid for a brand new subscription to HBO MAX earlier today just to rewatch GOT.

I shouldn’t have to do a workaround for this app. I paid for a service product that apparently has had glitches for over a year now without resolution.

What can we do as a consumer? Seems both Roku 1 (2710 series) # and HBOMAX have been contacted too many times to count by other consumers, for over a ye

If this doesn’t get resolved by tomorrow, I’ll be calling and canceling this subscription. 

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SugarDarling
Level 8

Re: HBO Max keeps freezes - then crashes back to home screen

Jump to solution

Hi!

I’d there is a petition to sign, I’m in! How other way would they get into trouble? 

Im so frustrated! HBO Max keeps freezing - can't watch anything now, but early today was fine. Side note-signed up right before seedling and starting a series.

I took a break today ans went  to start something new this evening, and it has crashed 5 times! I can’t even staff anything. 

There is no option to Remove the Channel when you click star key.

Below are the only options for HBO MAX app on my Roku :

My Rating 

•My channel

•Manage subscription

•Check for updates

•Give us feedback

•Close

Also, rebooting doesn’t work either. 
Has anyone found a solution to the this App Crashing problem?

I literally just paid for a brand new subscription to HBO MAX earlier today just to rewatch GOT.

I shouldn’t have to do a workaround for this app. I paid for a service product that apparently has had glitches for over a year now without resolution.

What can we do as a consumer? Seems both Roku 1 (2710 series) and HBOMAX have been contacted too many times to count by other consumers, for over a yea

If this doesn’t get resolved by tomorrow, I’ll be calling and canceling this subscription. 


@Nsputnik1 wrote:

It seems Roku and HBOMax are just going to point fingers at each other until? I am looking at one of the two parties to step up and take responsibility for the problem before they get into trouble.


 

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