Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
Been having this issue for a while, even with the latest HBOMax app upgrade 50.10 Build 13. I am restating this but the behavior I have been having is limited to the special movies that have previews. If the movie has a preview then it does not transition from the preview to the movie, but jumps back to the home screen.
Anyway, the HBO Max support suggested the following and it works:
Start the movie on another device (e.g. computer/browser), let it go for a couple of minutes so that the app recognizes that some of the movie has been watched. Stop. Then restart using Roku. I am able to continue in Roku where I left off and because there is no preview since I saw it on the browser app; the movie plays as expected.
I think HBO max is garbage and the fact that their content now non existent since all the good movies are licensed out, and adding all the app issues I decided to cancel the service and save my 14.99 a month. If they really want the money provide better content and build app customized for the hardware itself
Why is the onus on the customer to reach out to HBO? Why isn’t Roku reaching out to HBO on behalf of their customers?
Because the subscription contract is between you, the subscriber and HBO. The contract is not with Roku and HBO. Even though your payment comes on your card in your payment info, the contract is still with you, the subscriber and HBO.