Channel Issues & Questions

Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
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JimmyCra
Level 8

Re: HBO Max keeps freezing - can't watch anything

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I keep getting bounced out of the HBO home screen to the ROKU home screen.

The App recognizes my account and asks who’s watching.  But it doesn’t get much beyond that.  

Ive tried to get in two or three dozen times.  I’ve been successful only 3 three times.

Has anyone been consistently successful using the HBO Max app ?

Do you think we are the only 10 or 15 people in the country having this problem ?

Xaa
Level 7

Re: HBO Max keeps freezing - can't watch anything

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Yes,  I can get in and watch things.   It happens for me but not everytime.   Day 1 it happened 3 times in a row.  Since then it's been more success than failure but still more crashing than stable apps. 

Sws
Level 8

Re: HBO Max keeps freezing - can't watch anything

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I have had the same experience.  Maddening.  I have given up.  This sounds like a widespread problem

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priglmeier
Level 8

HBO Max app crashes: when using top menus, switching user profiles, playing content and others. BAD!

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I was happy the HBO MAX app was finally launched on Roku, but the app is beta quality at best.

  1. It crashes if you try to select the top menu items: search, browse and user(s).
  2. It crashes randomly when selecting content.
  3. It does not properly sync the user profiles across multiple Rokus.
  4. It does not properly apply the TV ratings on a "kids" account and even stops playback of G rated content.
  5. It repeatedly shows it knows of the user profile, but then when you attempt to play content it asks you to sign up for HBO MAX. You are required to sign out, re-authorize the Roku via the HBO MAX site and it still fails to work for even a single day.
  6. The app crashed 9 times today in less than 3 minutes. The app is not much better on the PS4 either.
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Jeffb51
Level 7

Re: HBO Max app crashes when playing certain content

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Mine crashes before HBO Max even finishes loading.  This happens on both of my Roku devices, and HBO Max works fine on all other devices, so this is 100% a Roku problem.  Time to switch to a Fire stick

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AmyM1
Level 7

Re: HBO Max keeps freezing - can't watch anything

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HBO Max can’t be deleted - the only option is to unsubscribe. 

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SteffernieK
Level 7

Re: HBO Max keeps freezing - can't watch anything

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It worked for like an hour on Thursday and I’ve tried every combo of remove/restart/reinstall imaginable. Should’ve double checked the bugs before jumping to the cutesy corporate tweeting performance. 

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PeteCharles
Level 9

Re: HBO Max app crashes when playing certain content

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This is EXACTLY what is happening on my Roku TV.  I keep trying to watch a certain movie in my favorites list and it crashes every time and throws me back to Roku Home Screen.  But I can play other movies with no problem, it's just this one particular movie, weird.  The movie is "Knife in the Water."  This movie will play on my computer's Chrome browser fwiw.

The app has also crashed randomly simply by clicking through categories, options, etc.  This happened relatively frequently the first few hours I was playing with the app after first downloading a couple days ago, but has improved since.  But not being able to play a title, ugh.  I chalk this up to the app not being polished and ready, don't know who to blame.   I do love the content found in HBO Max and hopeful the problem will be fixed shortly with an update.  

Rocky5
Level 7

Re: HBO Max keeps freezing - can't watch anything

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I too, get kicked out of HBOMAX. Is it going to get fix soon? I hope those don't get charged for a none working channel!  

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zoobabe
Level 7

Re: HBO Max keeps freezing - can't watch anything

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This worked for me. I signed out of HBO Max on my tablet and then deleted and added the channel back. Thanks so much!

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