Channel Issues & Questions

Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
Voolery
Level 7

Why do random channels start to get added without my consent when I wake up the Roku?

Jump to solution

This looks like a bug but because it’s been happening for years and is more frequent now, it seems deliberate. When I wake up the Roku TV or media player after being in sleep mode for a few hours, an ‘add new channel’ modal window is on my tv screen and a random and unpopular channel starts downloading and is added to my home screen if I don’t hit the cancel button quickly enough. I never initiate these adds/downloads. Lately, it happens at least once every week. It’s a different channel every time but it’s always an obscure, unpopular channel. Does this happen to anyone else? Why would Roku add these kinds of channels to a customer’s account without the customer initiating it?

0 Kudos
1 Solution

Accepted Solutions
DBDukes
Community Streaming Expert

Re: Why do random channels start to get added without my consent when I wake up the Roku?

Jump to solution

@Voolery wrote:

Thanks for the help. I’ll add a PIN and see if that fixes it. Re: the screensaver, I’ve only used the default but downloaded/added  Aquatic Life aquarium about a year ago. I’m still confused about why channels get added like this. Feels sneaky. 


Roku has run promotions with some services in the past, but nothing in the last couple of years or so. During those times, apps did show up on devices that did not have PIN setup for adding apps/channels.

Those apps appeared in position 5. That is, 2nd item on 2nd row of apps. 

What apps are you seeing that you didn't add?

Also, keep in mind that if any user of any of the devices on the Roku account adds an app, it gets added on all devices on the account, at the end of the app listing on the menu.

Oh, and some screen savers (think City Stroll, but others also) include ads. For example, on City Stroll, you'll see, in addition to the buildings of the city, billboards advertising stuff, just like in real life. Only, these ads are actual ads. If you activate them, the app they're advertising can be loaded onto the device.

To do this, you would hit either the PLAY button, or the OK button when the ad is on-screen. To exit a screen saver, it's a good idea to hit the HOME button rather than one of those.

The Roku Logo screensaver, Roku Clock screensaver, and Aquatic Life don't do this, but some others do. Check your behavior and see if that might be part of the issue.

DBDukes
http://www.dbdukes.com/
Roku Community Streaming Expert

Help others find this answer and click "Accept as Solution."
Note: I am not a Roku employee.

View solution in original post

6 REPLIES 6\
AvsGunnar
Community Streaming Expert

Re: Why do random channels start to get added without my consent when I wake up the Roku?

Jump to solution

@Voolery 

Usually it is traced back to a screensaver that is installed on the Roku device.  Try using a default Roku screensaver or the Aquatic Life aquarium and see if it resolves itself.  Additionally, if you go to your online account dashboard and enable a PIN Preference, will stop Channels and Apps from being installed without you entering that PIN.  https://my.roku.com/  

 

Roku Community Streaming Expert
Just another Roku user... I am not a Roku employee.

0 Kudos
makaiguy
Community Streaming Expert

Re: Why do random channels start to get added without my consent when I wake up the Roku?

Jump to solution

Small but significant additions:


@AvsGunnar wrote:

@Voolery 

Additionally, if you go to your online account dashboard, create a PIN and enable a PIN Preference to require its use when adding a channel, will stop Channels and Apps from being installed without you entering that PIN.  https://my.roku.com/  

 


 

Roku Community Streaming Expert

Help others find this answer and click "Accept as Solution."
Note: I am not a Roku employee, just a user like you.

Roku Streaming Stick+ 3810 | TCL Roku TV 43S245/C107X | Roku Streaming Stick 3600
MilesT
Level 9

Re: Why do random channels start to get added without my consent when I wake up the Roku?

Jump to solution

Less likely..if this is a second hand device, did you reset it and put in your account details?

0 Kudos
Voolery
Level 7

Re: Why do random channels start to get added without my consent when I wake up the Roku?

Jump to solution

They are not second-hand devices. I purchased both the Roku TV and media player new and have been the only owner. My account details have not changed since setting up the devices. 

0 Kudos
Voolery
Level 7

Re: Why do random channels start to get added without my consent when I wake up the Roku?

Jump to solution

Thanks for the help. I’ll add a PIN and see if that fixes it. Re: the screensaver, I’ve only used the default but downloaded/added  Aquatic Life aquarium about a year ago. I’m still confused about why channels get added like this. Feels sneaky. 

0 Kudos
DBDukes
Community Streaming Expert

Re: Why do random channels start to get added without my consent when I wake up the Roku?

Jump to solution

@Voolery wrote:

Thanks for the help. I’ll add a PIN and see if that fixes it. Re: the screensaver, I’ve only used the default but downloaded/added  Aquatic Life aquarium about a year ago. I’m still confused about why channels get added like this. Feels sneaky. 


Roku has run promotions with some services in the past, but nothing in the last couple of years or so. During those times, apps did show up on devices that did not have PIN setup for adding apps/channels.

Those apps appeared in position 5. That is, 2nd item on 2nd row of apps. 

What apps are you seeing that you didn't add?

Also, keep in mind that if any user of any of the devices on the Roku account adds an app, it gets added on all devices on the account, at the end of the app listing on the menu.

Oh, and some screen savers (think City Stroll, but others also) include ads. For example, on City Stroll, you'll see, in addition to the buildings of the city, billboards advertising stuff, just like in real life. Only, these ads are actual ads. If you activate them, the app they're advertising can be loaded onto the device.

To do this, you would hit either the PLAY button, or the OK button when the ad is on-screen. To exit a screen saver, it's a good idea to hit the HOME button rather than one of those.

The Roku Logo screensaver, Roku Clock screensaver, and Aquatic Life don't do this, but some others do. Check your behavior and see if that might be part of the issue.

DBDukes
http://www.dbdukes.com/
Roku Community Streaming Expert

Help others find this answer and click "Accept as Solution."
Note: I am not a Roku employee.

View solution in original post