Channel Issues & Questions

Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
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renojim
Community Streaming Expert

Re: Why do random channels start to get added without my consent when I wake up the Roku?

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@jebbrown, sorry, I wasn't exactly trying to say it was your fault, per se, just that it's the button press on the remote that's doing it.  The screensavers that advertise channels have been around a few years, but I do believe there's a more recent bug that makes it so that even if it's just a blank screen pressing Play/Pause (and possibly OK) will install the channel being advertised that you can't even see.

As for resuming your show/video after you've paused, if you can see the paused video, use Play/Pause.  If you see a blank screen or a screensaver with these little advertised channels scrolling by, press some other button on the remote like the down arrow.  Once you see the paused video again press Play/Pause.  It's a good habit to just not make Play/Pause the first button you press when you pick up the remote.

You can understand why Roku makes these screensavers (there's a few of them) the default since they're making money off the advertising.  I won't say what I think should happen to the person responsible for this underhandedness.

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jebbrown
Level 8

Re: Why do random channels start to get added without my consent when I wake up the Roku?

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Yes - what you've said is exactly what I've found.  The last few days I've been pressing back & even more so, the left arrow when the screen is black.  I didn't know if I was just getting lucky or not, but I was paranoid of the buttons I normally pressed, so just like you said, I went for anything except the ok and play/pause button.  Of course as the problem is a randomly occurring one, I still had no idea if I was on the right track.  But thanks to your feedback, I'm pretty sure I'm safe now.  I had already changed the screen saver, though I've yet to actually see either the black screen or the new screen saver show up since I've been avoiding those buttons, as most of the channels I'm on have their own screen saver.  The only one I haven't checked yet is You-Tube, and I don't remember ever seeing a screen saver for that channel, so.... stay tuned lol.

Thanks much for the help   

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Voolery
Level 8

Re: Why do random channels start to get added without my consent when I wake up the Roku?

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I’m happy to report that changing my screensaver from the default scrolling cityscape with billboard ads to Aquatic Life and adding a PIN to my account solved the problem for me. I can also use any button on the remote to wake up the Roku without fear of a random channel downloading and showing up in my home channels list without my consent. It’s still a bummer Roku is using dark patterns by default to basically trick customers into installing channels. 

jebbrown
Level 8

Re: Why do random channels start to get added without my consent when I wake up the Roku?

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I replaced the screensaver (I used Aquatic Life also), and the problem went away.  I didn't need to use a PIN, but having extra security is a good idea, especially if you have children.  As it was mentioned before, perhaps the black screen was a bug and not intentional - lets hope they fix that issue for everybody's sake.

I opt for commercial free versions of my pay channels so I don't have to deal with commercials.  If I wanted any other channels ROKU provides a place where I can browse for them easily, and beyond that I feel like they are bugging me, and that's annoying.

 

Thanks much for your input Smiley Happy

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