Channel Issues & Questions

Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
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gmhm
Level 7

Why are there areas that cost when viewed???

WHY is there channels that cost on only VIEWING them, and WHY aren't they made CLEARLY MARKED AS SUCH!!!

Also WHY are the channels I've ALREADY CANCELED still showing on the managing page, They should be on the canceled list EVEN if there is still viewing time on them. As how it is now is deceptive, as even when they're canceled they seem to reappear in the managing area, after STATING THEY ARE CANCELED.

So, how do we get our $$s back when these things happen as this feels like robbery!!! The thing is we think you know full well what you are doing. As long as it keeps the channels happy to be getting something, so they want to give roku more to get $$s from, seems that way!!!

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StreamerUser
Community Streaming Expert

Re: Why are there areas that cost when viewed???

Set up a PIN:   https://my.roku.com/account/pin

and/or remove your payment info:  https://my.roku.com/payment/account

chat/email/phone:    https://support.roku.com/contactus/contact-options  

or Call (816) 272-8106 select option 1 (for billing/account issues)

 

 

 

StreamerUser
Roku Community Streaming Expert

Help others find this answer and click "Accept as Solution."
If you appreciate my answer, maybe give me a Kudo.

I am not a Roku employee.
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