Channel Issues & Questions

Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
Highlighted
Level 7

Why are some channels suddenly causing roku express to crash?

Hey, I've noticed this for a while with just Spotify which didn't bother me too much, but now it's BBC I player I can't use as well. Tried deleting and re adding both but no joy. They just freeze and then cause rokj to crash every time I try to open them. Short of completely resetting my roku I'm stuck for ideas. Any help would be great 

0 Kudos
1 Reply
Highlighted
Level 18

Re: Why are some channels suddenly causing roku express to crash?

After removing a channel, best practice is to restart your Roku to clear its memory before reinstalling the channel. 

Restart via Settings > System > System restart (for Roko TVs: Settings > System > Power > System restart)

  • Roku Streaming Stick +, 3810X, Ser YH0059427035, wifi - Samsung UN55ES6100
  • Roku Streaming Stick, 3600X, Ser 5S56D8240827, wifi - JVC EM37T
  • TCL Roku TV 43S425/C107X, Ser X000001R60KV, wifi
0 Kudos