Channel Issues & Questions

Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
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epeoples
Level 7

Why am I unable to add Peacock and AppleTV+ to all my Roku streamers?

I have three active Roku streaming devices. On two of them I've been able to add the Peacock channel with no problem. On the third, it's as if it lives in a alternate Roku dimension where Peacock doesn't even exist. It's not offered as a featured or popular app and it does not turn up in any searches. I have updated my device as much as I can to no avail.

The same is true for the AppleTV+ app. Two of my streaming devices have it with no problem. With the third, it doesn't even exist. What gives? 

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4 Replies
Strega
Level 12

Re: Why am I unable to add Peacock and AppleTV+ to all my Roku streamers?

Is it old?  Some older Rokus are no longer supported especially by more recent apps.

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atc98092
Level 21

Re: Why am I unable to add Peacock and AppleTV+ to all my Roku streamers?

What @Strega said. Many of the latest channels are not supported on older devices. On exactly what model Roku devices are they not appearing? Please, the model number, not just the name. Roku has a bad habit of reusing device names on distinctly different devices. 

Dan
Roku Stick (3600), Ultra (4640), Ultra (4670), Ultra (4800), Premiere (3920), Insignia 720p Roku TV, Sharp 4K Roku TV, Nvidia Shield, Windows 10 Pro x64 running Serviio and Plex on a wired Gigabit network.
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remaker
Level 10

Re: Why am I unable to add Peacock and AppleTV+ to all my Roku streamers?

AppleTV+ is not supported on the Roku 4 (4400) or anything older than a Roku 3 (4200).

Looks like anything slower than the 900MHz Broadcom CPU was left out of AppleTV and Peacock.

https://en.wikipedia.org/wiki/Roku has a list of Roku internals.

https://www.apple.com/apple-tv-app/devices/ lists supported AppleTV Rokus.

https://www.peacocktv.com/help/article/what-devices-and-platforms-are-supported-by-peacock lists Peacock supported devices.

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atc98092
Level 21

Re: Why am I unable to add Peacock and AppleTV+ to all my Roku streamers?

For more detail about hardware and what devices are still supported by Roku, you can see the information on Roku's developer site here.

Dan
Roku Stick (3600), Ultra (4640), Ultra (4670), Ultra (4800), Premiere (3920), Insignia 720p Roku TV, Sharp 4K Roku TV, Nvidia Shield, Windows 10 Pro x64 running Serviio and Plex on a wired Gigabit network.