Channel Issues & Questions

Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
Highlighted
Level 7

Why Philly on NBC sports channel when I am in New England? How to get the New England instead.

Why is Philly on the NBC Sports channel when I am in New England  when there is a New England NBC Sports channel?   I am not interested in the City of Brotherly Love except when the NE teams play them.

0 Kudos
1 Reply
Highlighted
Roku Employee
Roku Employee

Re: Why Philly on NBC sports channel when I am in New England? How to get the New England instead.

@JimShuff 

Thanks for the inquiry.

You can check your IP address' reported location by visiting www.whatismyip.com - If you see an issue, you'll need to contact your ISP to help resolve any issue, then create a new Roku account in the correct region. We'd also recommend reaching out to the channel provider directly for more help and information regarding the availability of their service on the Roku platform in your area. They can also assist with any login or troubleshooting questions that you may have. 


Thanks,
Danny

Danny R.
Roku Forum Moderator
0 Kudos