Channel Issues & Questions

Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
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Jalanopi
Level 7

Who/How can I report an error with a program on the Roku Channel?

There is a mislabeled episode of "Earth: Final Conflict" on Roku.  It's a small error but the bigger point is that I don't see any mechanism to report any errors involving Roku Channel programs. 

The episode names are correct but numbering and therefore viewing order is wrong.  Season 1 final episodes "The Joining" and "Destruction" are numbered Ep 21 and Ep 22 in ERROR.  They are reversed.  "Destruction" is actually Ep 21 and "The Joining" is actually Ep 22.  This is important for continuity because the series star dies at the end of "The Joining" and is very much alive and well in "Destruction".

Roku should have an easier mechanism to report errors or problems with programs.

6 REPLIES 6\
smith-david
Level 9

Re: Who/How can I report an error with a program on the Roku Channel?


@Jalanopi wrote:

There is a mislabeled episode of "Earth: Final Conflict" on Roku.  It's a small error but the bigger point is that I don't see any mechanism to report any errors involving Roku Channel programs. 

The episode names are correct but numbering and therefore viewing order is wrong.  Season 1 final episodes "The Joining" and "Destruction" are numbered Ep 21 and Ep 22 in ERROR.  They are reversed.  "Destruction" is actually Ep 21 and "The Joining" is actually Ep 22.  This is important for continuity because the series star dies at the end of "The Joining" and is very much alive and well in "Destruction".

Roku should have an easier mechanism to report errors or problems with programs.


I agree a means needs be available.
I am watching "Heartbeat" Season 1 is actually season 2. Episode labels fit season 1 but the actual video is season 2

I notice no replies to original post leading me to believe no official answer is even under consideration.

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RokuDanny-R
Roku Employee
Roku Employee

Re: Who/How can I report an error with a program on the Roku Channel?

@smith-david

Thanks for the post.

Can you please provide more information about the content you are reporting? What channel are you watching the episodes on?

With more information we will be able to investigate further.


Thanks,
Danny

Danny R.
Roku Forum Moderator
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Clawdogg
Level 7

Re: Who/How can I report an error with a program on the Roku Channel?

Wicked App I purchased yesterday will not play !! 

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smith-david
Level 9

Re: Who/How can I report an error with a program on the Roku Channel?

the channel is labeled "ROKU"

the show is labeled "Heartbeat"

The show is also listed on a different app, but on that app season One is unavailable, so the second season is the first available.

On the ROKU channel all the labels and descriptions of episodes of season One agree with seasons listed in IMDB, but are actually season two. The mismatch seems to be throughout the entire series. ROKU does not have season One available though it is labeled, thus EVERY episode is mislabeled.

https://www.imdb.com/title/tt0101114/reference
https://www.imdb.com/title/tt0101114/episodes?season=1

SEASON ONE does not seem to available anywhere. I would like my wife to see the beginning so she can enjoy the whole series with me.

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Jalanopi
Level 7

Re: Who/How can I report an error with a program on the Roku Channel?

What part did you not understand?  I gave you the channel (Roku), the series name (Earth: Final Conflict), and the mismatched episode names and numbers!  

RokuDanny-R
Roku Employee
Roku Employee

Re: Who/How can I report an error with a program on the Roku Channel?

@Jalanopi @smith-david

Thanks for the information.

I have passed along your concerns to the appropriate team to investigate further.


Thanks,
Danny

Danny R.
Roku Forum Moderator
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