Channel Issues & Questions

Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
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Level 7

Who Creates the Amazon Prime Video UI?

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I assume that Prime provides or contracts out their app, and Netflix is responsible for theirs, etc.  I wanted to confirm that, and to find out if anyone knows how to provide feedback to these guys.  It's like they have never used their own apps, and no one is providing feedback.

The Netflix app has improved quickly and I only have one complaint now.  That is the glitchy feature they have that I believe is supposed to restart the show if you click the back arrow twice quickly.  It's too easy to trigger that when trying to go back and see something you just missed.

The Prime app's controls are miserable.  Instead of using the remote controls directly, you have to use the remote controls to navigate virtual controls.  So you have to arrow over to the back arrow, select enter, and then navigate back to the play button before it gets where you want so you can stop it from rewinding.  If you hit enter twice or more on the rewind, it goes so fast it may as well just be a start at the beginning button, and the rewind shows a small counter, but not a thumbnail of where you are, so you just have to guess when it is in the right place.

I would like to provide feedback, since they surely have not received any, but I've searched all evening and cannot find an avenue

2 Solutions

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Level 17

Re: Who Creates the UI?

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Within the Prime app go to Help and Settings then

Feedback and support

There is little doubt in my mind for a Company as big as Amazon

They Develop their own UI

Roku Ultra ---Ethernet rules---

From now on if people dont upvote me and do as I say I will consider holding my breath and selling my Roku's.

View solution in original post

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Level 21

Re: Who Creates the UI?

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The Roku UI and the channel UI are two different things. Roku is responsible for the main OS and user interface. But once you start a channel it is no longer controlled or programmed by Roku. With the exception of The Roku Channel and Roku Media Player. All other channels are developed and maintained by someone other than Roku. 

Dan
Roku Stick (3600), Ultra (4640), Ultra (4670), Premiere (3920), Insignia 720p Roku TV, Sharp 4K Roku TV, Nvidia Shield, Windows 10 Pro x64 running Serviio and Plex on a wired Gigabit network.

View solution in original post

3 Replies
Highlighted
Level 17

Re: Who Creates the UI?

Jump to solution

Within the Prime app go to Help and Settings then

Feedback and support

There is little doubt in my mind for a Company as big as Amazon

They Develop their own UI

Roku Ultra ---Ethernet rules---

From now on if people dont upvote me and do as I say I will consider holding my breath and selling my Roku's.

View solution in original post

Highlighted
Level 21

Re: Who Creates the UI?

Jump to solution

The Roku UI and the channel UI are two different things. Roku is responsible for the main OS and user interface. But once you start a channel it is no longer controlled or programmed by Roku. With the exception of The Roku Channel and Roku Media Player. All other channels are developed and maintained by someone other than Roku. 

Dan
Roku Stick (3600), Ultra (4640), Ultra (4670), Premiere (3920), Insignia 720p Roku TV, Sharp 4K Roku TV, Nvidia Shield, Windows 10 Pro x64 running Serviio and Plex on a wired Gigabit network.

View solution in original post

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Level 7

Re: Who Creates the Amazon Prime Video UI?

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Thanks, I found it.

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