Channel Issues & Questions

Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
FM87
Level 7

Where the subtitles on the HBO max app?

HBO max has subtitles for almost all of it shows and movies. For whatever reason the HBO max app on the Roku won’t give me subtitles on any of it shows. Does anybody have a solution ? thank you in advance

0 Kudos
7 Replies
RonBoyd
Level 8

Re: Where the **bleep** are my subtitles on the HBO max app?

It must be the **bleep**ing operator. Using our ROKU, I am able to view CC on every (well, four) HBO MAX selections I tried. How current is your device?

0 Kudos
RokuDanny-R
Roku Employee
Roku Employee

Re: Where the **bleep** are my subtitles on the HBO max app?

@FM87

Thanks for the post.

Have you tried pressing the * button and making sure the closed captions are on? Are you able to see closed captions on other channels on your Roku device?

With more information we will be able to assist you further.


Thanks,
Danny

Danny R.
Roku Forum Moderator
0 Kudos
FM87
Level 7

Re: Where the **bleep** areHope that makes sense my subtitles on the HBO max app?

I did end up doing that. But the HBO max app on all of the platforms besides Roku you can access subtitles by simply pressing down, in the HBO max app has its own provided subtitles. With the way that you’re saying, I did provide a solution, but I have to go all the way to the settings interrupt what I’m watching and then press it. I was just frustrated why the HBO max Roku version didn’t have the subtitles logo right below the play button on the screen versus having to go to the settings on the TV and getting close captioning turned on.

 

Hope that makes sense

0 Kudos
atc98092
Level 21

Re: Where the **bleep** areHope that makes sense my subtitles on the HBO max app?

I had to reboot my Ultra once to get the captions back. Why? No idea. All I can say is HBO hasn't done a great job with their apps. I can't always get the captions to play on my Shield either. Even worse, 5.1 audio wasn't available until a really recent update on the Shield, and even so it still freezes up on me. I have found HBO Max works far better on my Ultra 4800 than my Nvidia Shield, which cost almost double the Roku.

Dan
Ultra (4640), Ultra (4670), Ultra (4800), Premiere (3920), Insignia 720p Roku TV, Sharp 4K Roku TV, Nvidia Shield, Windows 10 Pro x64 running Serviio and Plex on a wired Gigabit network.
0 Kudos
FM87
Level 7

Re: Where the **bleep** areHope that makes sense my subtitles on the HBO max app?

Interesting, great input. Thank you. Perhaps I’ll go  complain to HBO then then. 

0 Kudos
culverm
Level 7

Re: Where the **bleep** are my subtitles on the HBO max app?

Subtitles and CC are not the same thing. Other streaming services offer subtitles. HBOMax only appears to only offer CC. So instead of a translation, we also get a caption for every sound effect and every character doing the speaking. Great for someone hard of hearing, makes for a horrible viewing experience for those of us who only desire a translation. But let's be clear. They are not the same thing at all. Roku saying they are the same thing doesn't make it so, it means Roku is in favor of a lousy viewing experience.

0 Kudos
atc98092
Level 21

Re: Where the **bleep** are my subtitles on the HBO max app?

Closed Caption and Subtitle are used interchangeably. I understand the distinction you're making, but it don't matter in the end. All sorts of hardware providers (TVs, Blu Ray and DVD players, streaming players) use either/or to describe the same thing.

Captions/Subtitles are provided by the service provider, not Roku. So unless you're referring to The Roku Channel, whatever type of caption offered isn't under the control of Roku. So you're not being fair saying Roku is offering a "lousy viewing experience".

Dan
Ultra (4640), Ultra (4670), Ultra (4800), Premiere (3920), Insignia 720p Roku TV, Sharp 4K Roku TV, Nvidia Shield, Windows 10 Pro x64 running Serviio and Plex on a wired Gigabit network.
0 Kudos