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FM87
Level 7

Where the **bleep** are my subtitles on the HBO max app?

HBO max has subtitles for almost all of it shows and movies. For whatever reason the HBO max app on the **bleep**ing Roku won’t give me subtitles on any of it shows. Does anybody have a solution to the **bleep**? I’m about ready to lose my **bleep**, thank you in advance

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5 Replies
RonBoyd
Level 8

Re: Where the **bleep** are my subtitles on the HBO max app?

It must be the **bleep**ing operator. Using our ROKU, I am able to view CC on every (well, four) HBO MAX selections I tried. How current is your device?

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RokuDanny-R
Roku Employee
Roku Employee

Re: Where the **bleep** are my subtitles on the HBO max app?

@FM87

Thanks for the post.

Have you tried pressing the * button and making sure the closed captions are on? Are you able to see closed captions on other channels on your Roku device?

With more information we will be able to assist you further.


Thanks,
Danny

Danny R.
Roku Forum Moderator
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FM87
Level 7

Re: Where the **bleep** areHope that makes sense my subtitles on the HBO max app?

I did end up doing that. But the HBO max app on all of the platforms besides Roku you can access subtitles by simply pressing down, in the HBO max app has its own provided subtitles. With the way that you’re saying, I did provide a solution, but I have to go all the way to the settings interrupt what I’m watching and then press it. I was just frustrated why the HBO max Roku version didn’t have the subtitles logo right below the play button on the screen versus having to go to the settings on the TV and getting close captioning turned on.

 

Hope that makes sense

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atc98092
Level 21

Re: Where the **bleep** areHope that makes sense my subtitles on the HBO max app?

I had to reboot my Ultra once to get the captions back. Why? No idea. All I can say is HBO hasn't done a great job with their apps. I can't always get the captions to play on my Shield either. Even worse, 5.1 audio wasn't available until a really recent update on the Shield, and even so it still freezes up on me. I have found HBO Max works far better on my Ultra 4800 than my Nvidia Shield, which cost almost double the Roku.

Dan
Roku Stick (3600), Ultra (4640), Ultra (4670), Ultra (4800), Premiere (3920), Insignia 720p Roku TV, Sharp 4K Roku TV, Nvidia Shield, Windows 10 Pro x64 running Serviio and Plex on a wired Gigabit network.
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FM87
Level 7

Re: Where the **bleep** areHope that makes sense my subtitles on the HBO max app?

Interesting, great input. Thank you. Perhaps I’ll go  complain to HBO then then. 

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