Channel Issues & Questions

Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
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jonmaybell
Level 7

Where is Roku channel?

We have had Roku Express for a couple of years and have enjoyed it, and haven't had many problems.  We want to display pictures from a phone onto the TV so we got a Roku Streaming Stick+ and the connector to plug it into the TV.  We have rechecked all connections - they are good.  Internet connection is good.  Roku channel does not display!  We haven't found where to enter our Roku password, which I am sure is needed.  

Did we miss a step??  What are we doing wrong?

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2 Replies
renojim
Level 21

Re: Where is Roku channel?

Did you go through the initial setup where you link it to your Roku account?  Is the email address that shows under Settings->System->About yours?

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RokuDanny-R
Roku Employee
Roku Employee

Re: Where is Roku channel?

@jonmaybell

Thanks for the post.

In addition to what @renojim mentioned, is the new Roku device linked to the same Roku account as your other device?
With more information we will be able to assist you further.


Thanks,
Danny

Danny R.
Roku Forum Moderator
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