Channel Issues & Questions

Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
Cecebee81
Level 7

Where/how to enter code to activate Prime

Jump to solution

Yesterday when I tried to open the Prime app on my TV that uses a Roku Streaming Stick I was asked to enter a code (shown on screen) using my Roku device. Sounds simple, but I don't have an on screen keyboard and the Roku remote has no keyboard keypad. I cannot understand how I'm supposed to activate the Prime app. Oddly it had worked seamlessly for months without any code entry so this has to be something Roku or Amazon has done to modify their system. I hope someone can tell me how to get around this little problem.

I tried using the suggestion of going to link " amazon.com/gp/video/ontv/code" but that link is dead.  So I need another suggestion.

 

Cec Britton

 

1 Solution

Accepted Solutions
atc98092
Community Streaming Expert

Re: Where/how to enter code to activate Prime

Jump to solution

You mis-understood the instructions. That code is entered into the Amazon web site using a computer or other Internet device.

When I browse the Amazon web site, go to my Prime access, and under Settings I found My Devices, which has a button to register a new device. This was the URL: https://www.amazon.com/gp/video/ontv/code/,  so yes that is an accurate URL. That is where you enter the code.

Dan

Roku Community Streaming Expert

Help others find this answer and click "Accept as Solution."
If you appreciate my answer, maybe give me a Kudo.

I am not a Roku employee, just another user.

View solution in original post

20 REPLIES 20\
atc98092
Community Streaming Expert

Re: Where/how to enter code to activate Prime

Jump to solution

You mis-understood the instructions. That code is entered into the Amazon web site using a computer or other Internet device.

When I browse the Amazon web site, go to my Prime access, and under Settings I found My Devices, which has a button to register a new device. This was the URL: https://www.amazon.com/gp/video/ontv/code/,  so yes that is an accurate URL. That is where you enter the code.

Dan

Roku Community Streaming Expert

Help others find this answer and click "Accept as Solution."
If you appreciate my answer, maybe give me a Kudo.

I am not a Roku employee, just another user.
dianneg
Level 7

Re: Where/how to enter code to activate Prime

Jump to solution

I have the same issue. There is NO CODE to enter anywhere, on the Roku, the TV or Amazon.

RokuKariza-D
Roku Employee
Roku Employee

Re: Where/how to enter code to activate Prime

Jump to solution

Hello @dianneg

Thanks for posting here in the Community!

Please be advised that channel logins or activation authentication are handled directly by the channel developer. We suggest reaching out to Amazon Prime Video Support to report the issue and get help. They can resolve the problem you are having with channel authentication.

We appreciate your understanding.

All the best,
Kariza

Kariza D.
Roku Forum Moderator
0 Kudos
FO1
Level 7

Re: Where/how to enter code to activate Prime

Jump to solution

how and where do i enter the code to watch a new channel???????

0 Kudos
atc98092
Community Streaming Expert

Re: Where/how to enter code to activate Prime

Jump to solution

@FO1 you need to be more specific. Are you referring to connecting to your Amazon account with Prime Video, or are you referring to some other channel? The instructions for activating Prime are already listed. If you are referring to some other channel, we need to know the channel. Many channels don't use codes, you enter your account credentials on a log in screen. You don't use a code to install a new channel, unless it's a private channel that isn't listed in the Roku channel store. 

Dan

Roku Community Streaming Expert

Help others find this answer and click "Accept as Solution."
If you appreciate my answer, maybe give me a Kudo.

I am not a Roku employee, just another user.
0 Kudos
franks2
Level 7

Re: Where/how to enter code to activate Prime

Jump to solution

i have the same probleme. channel is called "amazon prime FYC". it does not look like "amazon prime" and is not in our language  (german) there is no option to see the code.

0 Kudos
Bluebox_ar
Level 8

Re: Where/how to enter code to activate Prime

Jump to solution

Some could solve the problem of the access code to the Prime Video FYC app?

0 Kudos
Strega
Level 16

Re: Where/how to enter code to activate Prime

Jump to solution

Where did you find "Prime Video FYC"?  I searched the Roku channel store in 7 countries and didn't find it in any of those, so I gave up looking.

0 Kudos
Bluebox_ar
Level 8

Re: Where/how to enter code to activate Prime

Jump to solution

It is the only prime video app that appears in my channel store ... I have a Roku stick device. It also says that for FAQs go to https://consideramazon.com/faq