Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
Where Are My Premium Channels on the new Live TV channel?
After receiving an email notification of the new Roku Live TV channel, I installed it. None of my 13 Premium Pay channels appear in the Live program guide. However, I do see offers to subscribe to channels I already have subscribed to. Shouldn't I expect to see channels I've paid for in my guide?
I have done an update twice, as well as re-started my Roku device twice, but my premium channels are still not available.
An explanation or solution would be much appreciated. Thanks.
Re: Where Are My Premium Channels on the new Live TV channel?
Hi Danny. Thanks for offering your help. Apparently I wasn't clear in my question, so I'll try again.
I use the Roku Ultra on my living room TV and all my TV service is streaming. Through Roku I have purchased subscriptions for 13 additional services. Of course I have downloaded those channels to my Roku service, and watch them through separate channels. Everything is fine with my service and my purchases.
A couple of days ago I received an email notification re Roku's new Live TV channel and guide. So, I added that channel to my line-up to see what it offered.
As I explored the Live channel offerings I noticed ads for the premium pay channels like Showtime, Epix, HBOMax. And I thought, wow, this is great. I'll be able to access all my Roku subscription channels from a single app. But, my subscription pay channels are not in the TV guide line up.
So, my question is should I be seeing a Live line up for my Showtime, Britbox, etc. within the Live tv guide, or is that my own wishful thinking? Do I still need to watch through each individual channel?