Channel Issues & Questions

Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
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bksppb
Level 7

When selecting YouTube TV Roku freezes and reboots

I have a Roku Ultra HD 4K HDR streaming media player. The past few days when I select YouTube TV app it freezes and the screen goes black and remote can't do anything.  Eventually it reboots and you go back to select YouTube TV again the same thing happens again.  Only way to get YouTube TV working is to delete it, unplug Roku device and then reinstall YouTube TV.   This is getting tiring doing every day.  SLING, Discovery +, Prime, Netflix apps all work fine.  What's going on??

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3 Replies
MaryFranco
Roku Employee
Roku Employee

Re: When selecting YouTube TV Roku freezes and reboots

Thanks for reaching us, @bksppb.

If the issue is only with the channel alone, this is a good indication that there likely an issue within that specific channel that will need to be addressed with an update from the channel publisher. Channels on Roku are created and maintained by each channel publisher. In this case, you'll want to reach out to that channel publisher directly to share your feedback. 

You can reach them here: https://support.google.com/youtube/?hl=en#topic=9257498

Thanks,

Mary

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atc98092
Level 21

Re: When selecting YouTube TV Roku freezes and reboots

There are a number of different versions of Ultra. Which model number do you have?

If it's the newest version, that is the 4800. It uses a different system board than previous Roku devices, and Roku is still having a few issues with the OS on it. YouTube TV might not be optimized for it either, but I don't use it so can't say how it works. 

Dan
Roku Stick (3600), Ultra (4640), Ultra (4670), Ultra (4800), Premiere (3920), Insignia 720p Roku TV, Sharp 4K Roku TV, Nvidia Shield, Windows 10 Pro x64 running Serviio and Plex on a wired Gigabit network.
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dathead2
Level 10

Re: When selecting YouTube TV Roku freezes and reboots

Just for grins i would delete the channel, reboot, then re-install the channel.  Worth a shot...

Roku Ultra 4660X
RokuOS 9.4.0 build 4200
Sony Bravia 55A8G TV
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