Channel Issues & Questions

Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
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J147
Level 7

When I try to open Netflix it goes back to the Home Screen.

When I try to open Netflix it shows the logo for three seconds then goes straight back to the Home Screen. It’s not doing it for any other apps. My software is up to date and I tried deleting Netflix and re downloaded it but it’s still doing the same thing.

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1 REPLY 1\
makaiguy
Community Streaming Expert

Re: When I try to open Netflix it goes back to the Home Screen.

After removing a channel, best practice is to restart your Roku to clear its memory before reinstalling the channel. Did you do this?

Restart via Settings > System > System restart (for Roku TVs: Settings > System > Power > System restart)

Roku Community Streaming Expert
I am not a Roku employee, only a user like you.  Do not ask me support questions via private message -- post them publicly to the Community where others may benefit as well.

If this post solves your problem please help others find this answer by clicking "Accept as Solution.". Please only do this if it ACTUALLY solves your problem.

Streaming Stick 4K+ 3821 | Streaming Stick+ 3810 | TCL Roku TV 43S245/C107X | Streaming Stick 3600
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