Channel Issues & Questions

Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
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Lynnied2
Level 8

What models come with phone support?

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I am getting ready to purchase and am having trouble finding out which models include phone support. I have had problems in the past with Roku setup and was very frustrated that I could not speak with someone.

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StreamerUser
Level 16

Re: What models come with phone support?

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Everything other than the Express/Express+ or Premiere/Premiere+ models come with chat or email support:

https://support.roku.com/contactus/contact-options   (choose setup/<model name>/other/need more help?)

 

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renojim
Level 21

Re: What models come with phone support?

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Absolutely none.  Some come with chat support.

Lynnied2
Level 8

Re: What models come with phone support?

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I forgot to ask. What devices include chat support?

 

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StreamerUser
Level 16

Re: What models come with phone support?

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Everything other than the Express/Express+ or Premiere/Premiere+ models come with chat or email support:

https://support.roku.com/contactus/contact-options   (choose setup/<model name>/other/need more help?)

 

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Lynnied2
Level 8

Re: What models come with phone support?

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For what they charge, there should be phone support.  I found another way to get it. Thanks

 

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