Channel Issues & Questions

Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
feln40
Level 7

What is wrong with Fido TV

What is wrong with Fido TV - All I see on my screen is the left side category column and the same program is on all of them

0 Kudos
4 REPLIES 4\
makaiguy
Community Streaming Expert

Re: What is wrong with Fido TV

Since we're not being flooded with similar complaints ..

When problems are confined to a particular channel, it may be that the channel didn't install properly, that it didn't update correctly, or that the installation has otherwise gotten corrupted. A reinstall may fix the problem, so give it a try.

Remove/reinstall procedure:

  1. Highlight channel on home screen.
  2. Press * key and choose Remove channel option.
  3. IMPORTANT- DON'T SKIP:
    Restart the Roku to clear its memory via Settings > System > System restart. (On a Roku TV, this is Settings > System > Power > System restart.)
  4. Reinstall the channel. Note it will be added to the END of the channel grid.
  5. If channel requires a login, you may need to log in anew.

If the problem persists at this point, it typically means the current version of the channel app has a problem that must be addressed by the channel itself as they are the ones that create the Roku-compatible version of their app and provide it to Roku.

Doug
Roku Community Streaming Expert  I am not a Roku employee, only a user like you.
Streaming Stick+ 3810 | TCL Roku TV 43S245/C107X | Streaming Stick 3600

If this post solves your problem please help others find this answer by clicking "Accept as Solution."
0 Kudos
feln40
Level 7

Re: What is wrong with Fido TV

I tried the remove and reinstall - Same problem - I contacted the channel through facebook - they claim that their stream is fine - So I guess i will just remove the app for now and find another dog related channel - Thank You for your reply   

0 Kudos
AvsGunnar
Community Streaming Expert

Re: What is wrong with Fido TV

@feln40 

Does appear to be a problem with the FidoTV channel.  You are seeing the same show on all the category selections because it is all being directed to the Live TV programming of FidoTV.

Looks like some contact info at http://www.fidotvchannel.com/ if interested in contacting the developer responsible for this Channel.  

Edit... You posted as I was replying.  Maybe the developer only has a Live Tv stream and those other categories (with no other content other than Live TV) is for future development.).

Roku Community Streaming Expert
Just another Roku user... I am not a Roku employee.

0 Kudos
feln40
Level 7

Re: What is wrong with Fido TV

All the categories were active with content in the past - This is a fairly recent development   

0 Kudos