Channel Issues & Questions

Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
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CubanCongaMan
Level 7

What is the difference between great courses and great courses plus?

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On one of my Rokus there is a channel subscription for a Great Courses and on another Roku it only gives a Great Course Plus courses channel.   The latter's subscription is approximately twice more expensive than the former ($20/month vs. $7.99/month) so, hopefully, there must be some benefits/cons to purchase one subscription over the other, but the descriptions provided do not make those pros/cons, if any, evident to potential customers.  Any help/suggestions on this matter?   Thank you!!!

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RokuDanny-R
Roku Employee
Roku Employee

Re: What is the difference between great courses and great courses plus?

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@CubanCongaMan 

Thanks for the inquiry.

For more information about that channel's features and functionality, you'll want to contact the channel provider support directly to inquire further. Many channels on Roku are developed and maintained by the channel provider themselves. 

Thanks,
Danny

Danny R.
Roku Forum Moderator

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boogernose
Level 18

Re: What is the difference between great courses and great courses plus?

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Does seem screwy. There are two Channels.

Maybe you should take a course on that.    hahahahahahahahahahaha.....my gosh Im funny.

---A problem clearly stated is a problem half solved---.
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RokuDanny-R
Roku Employee
Roku Employee

Re: What is the difference between great courses and great courses plus?

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@CubanCongaMan 

Thanks for the inquiry.

For more information about that channel's features and functionality, you'll want to contact the channel provider support directly to inquire further. Many channels on Roku are developed and maintained by the channel provider themselves. 

Thanks,
Danny

Danny R.
Roku Forum Moderator

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CubanCongaMan
Level 7

Re: What is the difference between great courses and great courses plus?

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Thank you, Danny!!!  The Great Courses and the Great Courses Apps are actually for two distinct services, subscriptions.  Consequently, subscribing to one does not allow to log into the other or even to share courses one has already purchased on one the standard version (individually sold courses) to the other one.  As one can easily figure out, the "plus" version is the latest and their site claims that it has "thousands" of additional courses available for the premium price rather than having to purchase courses one by one on the standard version.  I've subscribed to Great Course Plus while online and I'm already enjoying some of the courses.  Nevertheless, when I tried to log into my Roku's app for the Great Courses Plus, it did not readily accept my online subscription login and I'm concerns that Roku might try to double charge me for my subscription.  Who knows?  

Cheers,

Roberto

 

By the way, for more info: Here is what the Great Courses Plus FAQ has to say about the differences:

What is the difference between The Great Courses and The Great Courses Plus?

The Great Courses Plus and The Great Courses are both owned by The Teaching Company. The Great Courses Plus is a subscription video on demand streaming service that features many of the same courses available for individual sale from The Great Courses. The Great Courses will continue to create and sell video and audio downloads, DVDs and CDs, as well as provide free streaming for purchased courses. The Great Courses Plus will not replace The Great Courses.

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Dave9
Level 7

Great Courses Plus Channel won’t load

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I just subscribed to the Great Courses Plus, and it was working earlier today. But now when I try to open the channel it just stays on the loading screen before kicking me out to the main menu. All other channels are working. I’ve tried rebooting my Roku, unplugging it, etc., nothing is working.

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RokuDanny-R
Roku Employee
Roku Employee

Re: Great Courses Plus Channel won’t load

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@Dave9 

Thanks for the note.

Try removing the channel from the Roku home screen by navigating to the channel tile, pressing the * key on your remote and choosing 'Remove channel'. Then restart your device from Settings>System>System restart. Once your player starts up again, add the channel back once more.

If the issue remains unresolved, I'd recommend reaching out to Great Courses Plus support directly to report the issue and request additional support. Many channels on the Roku platform are developed and maintained by the channel provider directly, and they'll be able to best assist. If other channels are working correctly, and you only experience this issue on the Great Courses Plus channel (app), that is likely an indication that the issue lies within that particular channel. In these cases, the channel provider will need to investigate the issue in order to help resolve it.  

You can reach them here: https://www.thegreatcourses.com/support/contact-us

Thanks,
Danny

Danny R.
Roku Forum Moderator
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pozest1
Level 7

Re: Great Courses Plus Channel won’t load

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There is no option to Remove Channel

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k2abr
Level 7

Re: What is the difference between great courses and great courses plus?

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RIght now, I'm in a dispute with Roku.  You can't talk to them in Missouri due to the situation. I have two Rokus in the same household and I think I'm being 2x billed for my Great Courses.  If they charge per Roku device, then I think that's a "rip-off".  However, it would be nice if they'd let you know up front.  /Roy

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RokuDanny-R
Roku Employee
Roku Employee

Re: What is the difference between great courses and great courses plus?

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@k2abr 

Thanks for the post.

For account and billing related issues, please reach out to our support team directly here for your 'Account or billing' issue, here: https://support.roku.com/contactus. They will be able further assist you.


Thanks,
Danny

Danny R.
Roku Forum Moderator
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PTZ_R
Level 7

Re: What is the difference between great courses and great courses plus?

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One of the biggest differences between the two Great courses plus options is that the with $7.99/month Roku option "This subscription is available to view exclusively within The Roku Channel."

(To view: Select 'learn more' at: https://therokuchannel.roku.com/browse/w.wWvgpmYRJrIZ1YKKQJG2fRJKDveyWvC13DzqakBdUY1zvw8gW/the-great...)

 

Where the $20/month option can be utilized across a much wider platform of devices.

(see: https://www.thegreatcoursesplus.com/)

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