Channel Issues & Questions

Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
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Skinnymini
Level 7

What happen to JLTV app?

I used to watch JLTV but lately the app is not launching. I don’t see it in the Channel store anymore. 

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4 REPLIES 4\
AvsGunnar
Community Streaming Expert

Re: What happen to JLTV app?

Search using "Jewish Life Television" rather than "JLTV".  Still available for install (U.S.), but as you indicated, failed to launch for me also during test install.  Probably just an issue with their Channel/app for the moment.  Normally these Channels/apps experience an interruption and are then remedied later on by the developer.  

However, you can always contact JLTV at https://www.jltv.tv/contact, facebook, twitter or watch it online at https://www.jltv.tv/ and then cast/mirror/hdmi cable to your TV until it is resolved.

Roku Community Streaming Expert
Just another Roku user... I am not a Roku employee.

Sharonica
Level 7

Cannot get JLTV app to open

I downloaded JLTV and the icon showed up on my Roku screen, however, it won't open. I did email JLTV and haven't gotten a response. Any suggestions?

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RokuMary-F
Roku Employee
Roku Employee

Re: Cannot get JLTV app to open

Hi @Sharonica,

Thanks for posting in the Roku Community! 

As a first step, could you try starting here to troubleshoot channel issues: Follow these steps in order:
1.Navigate to the channel tile on the Roku home screen, press the * key on your remote, and choose 'Remove channel'.
2.Next, restart your device from Settings>System>System restart. (For Roku TV Settings>System>Power>System restart)
3.Once your player/TV starts up again, go to 'Streaming Channels' on the Home screen, and add the channel back once more.
You may also refer to this link: How do I resolve channel playback issues? | Official Roku ... 

If you still need help, please don't hesitate to keep us posted.

Regards,
Mary

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AvsGunnar
Community Streaming Expert

Re: Cannot get JLTV app to open

@Sharonica 

There is nothing wrong with your Roku device.  The Jewish Life Television (JLTV) Channel is just down and not working. I just looked around again and wasn't able to find information from their online site regarding Roku development.  Seems to all be cable channel related.  Could be experiencing a problem with their Channel/app, redeveloping it, or simply have abandoned its development.  Hopefully they respond to your email and are just experiencing a channel issue.

As with all these Channels that also have an online site, you can watch the content there from a mobile device (phone, tablet, laptop, etc) and then cast or mirror it to your Roku device or if available, use an HMDI cable from your laptop directly to a HDMI port on your TV. 

Short of checking for updates to the Jewish Life Television Channel (* button), to see if they have fixed it, the above are your best options if you wish to see their content. 

http://www.jewishlifetv.com/  (Watch Live)  and also https://www.jltv.tv/ 

Roku Community Streaming Expert
Just another Roku user... I am not a Roku employee.

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