Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
West Wing: “Previously on West WIng” recaps don’t play on Roku
The recaps before each show, announced as “previously on the West Wing”, don’t play using HBO Max on the Roku. In fact they aren’t included in the show at all, because if you go back to the beginning the recaps simply are not there. The content starts at the title frame, which normally follows the recap.
This issue is ONLY on the Roku. If you use the HBO Max app on the iPad or use the HBO Max website, the recaps appear just fine.
HBO Max has a “Skip” feature that allows you to skip the recap, I suspect that somehow the part covered by the “Skip” is not loading when the Roku loads the show.
The recaps are an important part of the show. It is very inconvenient to have to go to a different device to see them. Please fix this problem.