Channel Issues & Questions

[Balderdash1]

A newly added sit com, "Welcome to Sweden", has no English sub-titles, Thus is virtually useless to watch. Any chance this can be remedied? 

[makaiguy]

On which channel?

[Balderdash1]

On the ROKU channel.

[Balderdash1]

On the Roku channel

[makaiguy]

Hmmm... subtitles showing here in English.

After pressing * on remote, no other language shown as available, just the usual On always/On reply/Off options.

Scrolling down to Accessibility, I have 3 choices for Captioning track: English, English(2), and English*.  I can't see any difference no matter what the setting -- all in English.  Every time I go back to check, it's reverted to English* -- I suspect this means there are really only two settings, English and English(2), the * means which one is currently selected, and English(2) is missing so it reverted to English.

Soundtrack for me is in English, with no subtitles when characters are speaking Swedish.  I suspect English (2) perhaps is supposed to have the subtitles when speaking Swedish but is missing. 

This is on a Streaming Stick+.

I doubt very much that Roku has created this content and whoever they are licensing it from is responsible for the audio and cc tracks.

Perhaps @RokuDanny-R can pass this on.

[Balderdash1]

There are sub-titles, in English, for the English spoken dialogue, however, no English sub-titled "translation" of all the Swedish spoken. virtually half of each episode.

Any way to get this fixed?

[makaiguy]

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@Balderdash1 wrote:

There are sub-titles, in English, for the English spoken dialogue, however, no English sub-titled "translation" of all the Swedish spoken. virtually half of each episode.

Any way to get this fixed?

---

That's why I referenced Roku employee @RokuDanny-R above to bring this thread to his attention.  This will require Roku getting something changed by whoever is supplying this program to Roku.

[anon1111]

According to information on the web, this series does have subtitles and did when released in the US.  

So why?  Would be great to have them.

[Ghn]

Same here. On the Roku Channel, Season 1 does but no English subtitles for season 2. This is on a Roku #ultra as well as on #PC streaming

[RokuDanny-R]

Hi everyone,

Thanks for the posts.

I have already escalated this issue to the appropriate team to investigate further.

Once they provide me with an update I'll be sure to let the Community know.

Thanks,
Danny