Channel Issues & Questions

Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
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SherrySS17
Level 7

Weather widget not excepting zip code, now I am getting the wrong weather on my widget.

Just bought the lifetime subscription to the weather widget a few days ago,  but it would not take my zip code with multiple tries. Now it has the wrong weather temperatures and I cannot find how to fix it not even in my account. 
it’s beginning to get a bit frustrating to say the least. 

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2 REPLIES 2\
RokuDanny-R
Roku Employee
Roku Employee

Re: Weather widget not excepting zip code, now I am getting the wrong weather on my widget.

@SherrySS17 

Thanks for the inquiry.

For more information about that channel's features and functionality, you'll want to contact the channel provider support directly to inquire further. Many channels on Roku are developed and maintained by the channel provider themselves. 

Thanks,
Danny

Danny R.
Roku Forum Moderator
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nadie00
Level 7

Re: Weather widget not excepting zip code, now I am getting the wrong weather on my widget.

Same thing is happening to me with Forest screensaver developed by Okko. I chose the displaying weather option which has me in a two day trial period. I entered my zip code and it gives the wrong weather. I tried another zip code and the weather doesn't even change. Restarting Roku itself didn't solved it. How do I contact the developer? 

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