Channel Issues & Questions

Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
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RayTube
Level 7

Weather Channel down ?

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Is the Weather Channel down on Roku?  Mine just sits there and spins with the clouds in the background.

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RokuDanny-R
Roku Employee
Roku Employee

@RayTube

Thanks for the update.

If you are still experiencing an issue with the channel after removing, restarting, and installing again, 

you'll want to contact the channel provider support directly to inquire further. Many channels on Roku are developed and maintained by the channel provider themselves. 


Thanks,
Danny

Danny R.
Roku Forum Moderator

View solution in original post

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4 Replies
makaiguy
Level 20

Re: Weather Channel down ?

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I don't happen to have this one installed to check whether the channel itself if having problems, but ...

When problems are confined to a particular channel, it may be that the channel did not install correctly, has received a faulty update, or has subsequently gotten corrupted. A reinstall to get the latest version may fix the problem, so give it a try. Remove/reinstall procedure:

  1. Highlight channel on home screen.
  2. Press * key and choose Remove channel option.
  3. IMPORTANT- DON'T SKIP:
    Restart the Roku to clear its memory via Settings > System > System restart. (On a Roku TV, this is Settings > System > Power > System restart.)
  4. Reinstall the channel. Note it will be added to the END of the channel grid.
  5. If channel requires a login, you may need to log in anew.

Let us know how you make out.

  • Roku Streaming Stick +, 3810X, Ser YH0059427035, wifi - Samsung UN55ES6100
  • Roku Streaming Stick, 3600X, Ser 5S56D8240827, wifi - JVC EM37T
  • TCL Roku TV 43S425/C107X, Ser X000001R60KV, wifi
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RayTube
Level 7

Re: Weather Channel down ?

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Uninstalled The Weather Channel, Restarted the device through Settings > System > System restart, Reinstalled The Weather Channel, Restarted the device again.

Still sits at the loading screen spinning with clouds in the back ground.  All other channels run fine.  The device is a Roku Express 2019 recently purchased through Roku.

Maybe its a DNS lookup issue ?

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RayTube
Level 7

oh, and btw the channel has been running smooth for weeks up until 3 or 4 days ago

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RokuDanny-R
Roku Employee
Roku Employee

@RayTube

Thanks for the update.

If you are still experiencing an issue with the channel after removing, restarting, and installing again, 

you'll want to contact the channel provider support directly to inquire further. Many channels on Roku are developed and maintained by the channel provider themselves. 


Thanks,
Danny

Danny R.
Roku Forum Moderator

View solution in original post

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