Channel Issues & Questions

Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
girdnerg
Level 7

Weather Channel app will not load.

Roku ultra and roku tvs with current software. One ultra is the newest model, the other is the previous model.

Weather Channel App acts like  it is loading and them crashes back to the home screen. I have made sure software is updated. delete and add app back did nothing except make  me  sign back in.

Tags (1)
0 Kudos
4 REPLIES 4\
RokuDanny-R
Roku Employee
Roku Employee

Re: Weather Channel app will not load.

@girdnerg

Thanks for the post.

Try removing the channel from the Roku home screen by navigating to the channel tile, pressing the * key on your remote and choosing 'Remove channel'. Then restart your device from Settings>System>System restart. Once your player starts up again, add the channel back once more, specifically in that order. Does this clear up the issue you are seeing?

If you are still experiencing an issue with just that channel and on multiple devices, you'll want to contact the channel provider support directly to inquire further. Many channels on Roku are developed and maintained by the channel provider themselves. 

 

Thanks,
Danny

Danny R.
Roku Forum Moderator
0 Kudos
reymo1978
Level 7

Re: Weather Channel app will not load.

I am also unable to reload the weather channel on my TCL Roku tv after having it load initially.  The app gets hung up on the screen “standby, changes in the forecast “ and never completes loading. System reset does not help.

0 Kudos
RokuKariza-D
Roku Employee
Roku Employee

Re: Weather Channel app will not load.

Hey @reymo1978

Thanks for letting us know about the issue you're experiencing.

We'd recommend following the troubleshooting steps provided by @RokuDanny-R above then let us know if there's any difference after.

We look forward to your response.


All the best,
Kariza

Kariza D.
Roku Forum Moderator
0 Kudos
reymo1978
Level 7

Re: Weather Channel app will not load.

Unfortunately I have tried that several times and that does not resolve the issue, I have attempted to leave feedback on the weather channel app, we’ll see what they say!  Thx

0 Kudos