Channel Issues & Questions

Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
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Coldinwy21
Level 7

“We’re sorry an error has occurred “ message on new CBS shows

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All new content on CBS since 9/20/21 now has above error message. Updated and restarted Roku system x2 w/o resolution. Watched 2 new episodes last nite w/o difficulty but those episodes ( NCIS,NCIS Hawaii) now show error message. 

1 Solution

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Coldinwy21
Level 7

Re: “We’re sorry an error has occurred “ message on new CBS shows

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Fixed issue by deleting and reinstalling app. 

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46 REPLIES 46\
Coldinwy21
Level 7

Re: “We’re sorry an error has occurred “ message on new CBS shows

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Fixed issue by deleting and reinstalling app. 

dobick
Level 8

Re: “We’re sorry an error has occurred “ message on new CBS shows

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DId not work, will not remember from day to day, have to reauthorize provider everyday.

RokuKariza-D
Roku Employee
Roku Employee

Re: “We’re sorry an error has occurred “ message on new CBS shows

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Hello @dobick

Thanks for the post.

For clarification, are you also getting the error message stated in this thread? Did you restart your Roku device before re-installing the channel? That step is crucial when performing the troubleshooting. If you haven't tried the suggested order (remove > restart > re-install), we would recommend giving it a shot once again. We also suggest doing the restart from the Settings menu by navigating to Settings > System > System restart > Restart.

Please keep us updated!


All the best,
Kariza

Kariza D.
Roku Forum Moderator
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dobick
Level 8

Re: “We’re sorry an error has occurred “ message on new CBS shows

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Did that start uninstall reboot system reintall stillnget the error.  In order to get it to work must reactivate provided, but that only lasts for one day, and then must reactivate aftero ne day.

Ldelco
Level 7

Re: “We’re sorry an error has occurred “ message on new CBS shows

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This is not a permanent fix. Error still occurs next time Roku is turned on. Please help, we would like to be able to watch CBS. 

Ldelco
Level 7

Re: “We’re sorry an error has occurred “ message on new CBS shows

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Same 😢

Lad52
Level 8

Re: “We’re sorry an error has occurred “ message on new CBS shows

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I’m having the same problem. Remove, restart, reinstall doesn’t last longer than one day. 

leskoonk
Level 8

Re: “We’re sorry an error has occurred “ message on new CBS shows

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I am having same symptoms.  Registering with Verizon lasts one day.  Then I get this error and have to re-register again each day.

 

:-(

 

RokuKariza-D
Roku Employee
Roku Employee

Re: “We’re sorry an error has occurred “ message on new CBS shows

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Hi @leskoonk

Thanks for the post.

Does the issue only occur on a specific channel or across other channels installed on your Roku device?

If you haven't tried yet, you can remove the affected channel then re-install it. To ensure the process is successful, make sure to restart your device before adding the channel back in. We would recommend doing this from the Settings menu by navigating to Settings > System > Power (If you do not see a Power submenu, skip to the next step.) > System restart.

For detailed instructions, refer to this Support link: How do I resolve channel playback issues?

Keep us updated on how it goes!


All the best,
Kariza

Kariza D.
Roku Forum Moderator
0 Kudos