Channel Issues & Questions

Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
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Level 7

Watching PBS Passport programs

When I watch a PBS Passport program, when it gets to the last five minutes it cuts off.  I have tried removing and reloading PBS with the same results.  This is recent.  I was watching before with no problems. 

 

9 Replies
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Roku Employee
Roku Employee

Re: Watching PBS Passport programs

@Angelacade31 

Thanks for the post.

Please make sure when removing a channel, that you restart your device before adding the channel back again.

If the issue remains unresolved, I'd recommend reaching out to the channel provider directly to report the issue and request additional support. Many channels on the Roku platform are developed and maintained by the channel provider directly, and they'll be able to best assist. If other channels are working correctly, and you only experience this issue on that channel (app), that is likely an indication that the issue lies within that particular channel. In these cases, the channel provider will need to investigate the issue in order to help resolve it.  

Thanks,
Danny

Danny R.
Roku Forum Moderator
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Level 7

Re: Watching PBS Passport programs

I am having this same problem.  It's happening with every program I watch on PBS thru ROKU!  I've restarted and nothing changes.  I'm watching the last few minutes on a laptop!

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Level 7

Re: Watching PBS Passport programs

We are having the same problem with all of the shows.  We have tried re installing and spoke with live chat.  It is extremely frustrating for watch a show for an hour and miss the last few minutes.  What else can we do?

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Level 7

Re: Watching PBS Passport programs

Since the ROKU guy said they can't help us, I opened a ticket on PBS Passport but haven't heard anything back.  Maybe if others open tickets they will respond.  https://help.pbs.org/support/tickets/new

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Level 7

Re: Watching PBS Passport programs

Thanks I opened one too!  

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Level 7

Re: Watching PBS Passport programs

Apparently it's a known issue. A temporary fix is to go into settings on the PBS app and turn off Auto-Play 

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Level 7

Re: Watching PBS Passport programs

That helped

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Level 7

Re: Watching PBS Passport programs

Fantastic! This fixed it for us. My husband & I laughed at the notion of swearing at Roku at each sudden ending. Luckily we found this thread & solution after only 2 episodes.

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Level 17

Re: Watching PBS Passport programs

Please inform PBS directly of the glitch.

They maintain it not Roku.

Roku Ultra ---Ethernet rules---

From now on if people dont upvote me and do as I say I will consider holding my breath and selling my Roku's.
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