Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
When I watch a PBS Passport program, when it gets to the last five minutes it cuts off. I have tried removing and reloading PBS with the same results. This is recent. I was watching before with no problems.
Please make sure when removing a channel, that you restart your device before adding the channel back again.
If the issue remains unresolved, I'd recommend reaching out to the channel provider directly to report the issue and request additional support. Many channels on the Roku platform are developed and maintained by the channel provider directly, and they'll be able to best assist. If other channels are working correctly, and you only experience this issue on that channel (app), that is likely an indication that the issue lies within that particular channel. In these cases, the channel provider will need to investigate the issue in order to help resolve it.
We are having the same problem with all of the shows. We have tried re installing and spoke with live chat. It is extremely frustrating for watch a show for an hour and miss the last few minutes. What else can we do?