Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
Fwiw, i'm switching between games on WatchESPN right now (espn, espnu, sec) and they're all working fine, no choppiness, I'm on Time Warner with a Roku 3 4200X. Do you have Windows 8 or 10 and if so have you tried the WatchESPN app on it? If there's no choppiness there, maybe you can hook up your comp to your tv and watch that way.
"richeydog" wrote: Who can we contact to remedy this situation?
Contact ESPN. It is their app. Roku can do very little to help.
Just as another data point. I am not a particularly demanding viewer but I notice no problems viewing content on WatchESPN. For me it looks and streams fine and no worse than any other device I have streamed it on and better than some.
I will say that recorded content played via the Playstation Vue channel looks a little better but I think that is due to the source starting at a higher resolution. I do not see any choppiness on either channel.
Two Roku Ultras, three Roku 3s and a Roku 1 "Part of the secret of success in life is to eat what you like and let the food fight it out inside." Mark Twain Van Roy's Law: An unbreakable toy is useful for breaking other toys.
I've used the WatchESPN app on a roku 4, roku ultra, fire tv 4k, and apple tv 4. The apple tv 4 is the only device that consistently gets a "smooth" picture for me and I assume that's the difference between 30fps and 60fps. I have seen similarly smooth video once with my roku ultra on an NFL game.
Watching the Jets/Lions game tonight and it is chop city. Funny thing is, all the commercials are perfectly smooth, so it’s only the game feed that is horribly choppy with an unacceptable frame rate. This tells me it’s not the ESPN Roku channel itself, but rather the way they are transcoding/interfacing with the channel from the cameras on the field.
Yet, remarkably, in the fourth quarter with the game now a complete blowout, playback is totally normal and seems like 60 fps. Could this be because everyone else has quit watching and gone to bed? I wonder.
I'm having the same choppiness issues with ESPN...been through Roku support and ESPN support without a resolution. ESPN app plays fine on my PS4, and every other app plays fine on my Roku....so I'm sure the problem is specifically limited to the ESPN app on Roku. I hope it gets resolved soon.