Channel Issues & Questions

Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
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Harry2
Level 7

Want to watch paid premium Roku channel on iPad (not on the TV)

The App will not allow me to play the premium channel on my iPad rather than through the TV-connected Roku

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1 Reply
Roku Employee
Roku Employee

Re: Want to watch paid premium Roku channel on iPad (not on the TV)

Hi,

Thanks for letting us know about the issue that you are experiencing.

Have you signed into your Roku account in the mobile app? You will need to be signed into your account to watch premium content on the Roku Channel through the mobile app

If you are still experiencing issues watching content in the app, please let us know the following:
- What premium content are you trying to watch?
- What version of the Roku mobile app do you have installed?
- What model of iPad are you having this issue with? What version of iOS is installed?
- Are you able to play the premium subscription by signing into your account in a browser at therokuchannel.roku.com

Please keep us posted!


Thanks,
Danny

Danny R.
Roku Forum Moderator
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