Channel Issues & Questions

[Jnlc_x]

I'm so upset, what's the point in trying to get a service and buy something if I don't know the details and no live agent can help.  I need to calculate total cost of channels, figure out what each channel includes (i.e. - If I have ESPN+, does that automatically mean I get regular channels on ESPN, like NFL Football Network).  I need to check to see if each channel I want is offered and what the total cost will so that I can compare against my cable network provider.  I'm completely annoyed that no one is available for this assistance, unless I'm totally missing somewhere to contact a real human.  Can anyone advise?

[RokuDanny-R · Accepted solution]

@Jnlc_x 

Thanks for the inquiry.

For more information about a channel's features, functionality, and costs, you'll want to contact the channel provider support directly to inquire further. Many channels on Roku are developed and maintained by the channel provider themselves. 

Thanks,
Danny

[Jnlc_x]

Ok, I have like 56 channels and I’m trying to see what’s included in your specific packages...I wouldn’t even know where to start for some of the basics (B10HD?  Comedy Central?  MTV, who am I calling there?  This is confusing and overwhelming.  I have other questions to.  Why wouldn’t they make someone available to assist new potential customers to give them more confidence to switch?  I will not be switching now because there is no support or guidance.  The articles don’t do it...I’m not even at that stage yet.  I’m just trying to investigate to see if it’s worth it. - ugh

[Strega]

@Jnlc_x, streaming is a different world from cable TV.  It's very flexible, has many options, and this means it's also more confusing and you'll need to do some thinking.  I would suggest you just get something like a Roku Express and play with it for a while.  There are free content providers and if you happen to have Amazon Prime, then you also already have a paid content provider. 

[Jnlc_x]

Thank you for your advice.  I might find a techie to come into the house to assist.  I’m fairly young but way past the stage where I understand the technology...it’s like the mom who calls the older son for everything.  Unfortunately these things don’t come very easy to me.  I’ll see if I can try.

[twodutys]

i'm having the same issue Roku false advertizing that if you buy their Roku Ultra you get included Agent Assist. It's agent no one. Apple Tv has a live support phone number with very helpful live persons.Roku use to be a great company years ago but not any more.

[RokuMary-F]

Hi @twodutys,

Thanks for the post.

Can you please provide more information about the issue you are experiencing? 

For further assistance with account and billing-related issues, please reach out to our support team directly here for your 'Account or billing' issue, here: https://support.roku.com/contactus. They will be able to further assist you.
Thanks,

Mary

[alarm38]

Kurt the cyber guy did a segment on the ROKU Ultra. Just before Father's Day  2020. That segment was the reason I decided this is the best device for me. I have been waiting for a sale. You might want too find out what you are looking for on his site or that segment from last year.  Hope this helps.