Channel Issues & Questions

Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
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carondesign
Level 8

Walter Presents does not work

I paid for Walter Presents and it does not work. I have tried all the suggestions. When you chat with Roku they can not fix it either. Someone please help.

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2 REPLIES 2\
RokuKariza-D
Roku Employee
Roku Employee

Re: Walter Presents does not work

Hey @carondesign

Thanks for the post.

It looks like you were in recent contact with our Support team. We would recommend continuing to work with them to resolve the issue you are experiencing as they would best be able to assist you moving forward.

We appreciate your understanding.

All the best,
Kariza

Kariza D.
Roku Forum Moderator
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carondesign
Level 8

Re: Walter Presents does not work

Its been 5 days now, each day the tell me to do the updates and they say its fixed and it is NOT. They send me an email to update the system etc and end the email with issue resolved w/o even waiting for me to tell them if it was. 

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