Channel Issues & Questions

[Mrb2]

Having an issue with WWE network on my Roku.  Any time you try to skip ahead or skip an intro it restarts the program.  The only way to watch any programs on the channel is to watch from the start and not skip ahead at all.  This only started 2 weeks ago.  Have signed out and removed and added back the channel already to no help.  

[ziggy34434]

Same issue

[Mrb2]

What Roku model do you have?  I have Roku 3 and wondering if I have to upgrade to a newer model 

[MrHAHA]

Different user but same problem. And this has been going on for a while now.

Model 4230X - Roku 3, on 9.4.0 build 4190-04. Last updated 14 days ago.

I have rebooted multiple times and does not correct. No issue with any other channel.

Please, what is the fix? 

[siddallk]

The problem started when they added the ads that play before every program. Since then, it eliminated the ability to rewind, fast forward or skip a match.

[MrHAHA]

Not sure when this started but I am sure that the problem is following the one stand alone Roku 3 Model 4230X, I reported previously. 

I have 2 TCL Roku TVs (both recently updated) and neither have a problem forwarding or skipping to matches on the WWE Network. 

[Mrb2]

Thanks for the replies, does Roku monitor these discussions to recommend a solution, or are we left to upgrading the devices to fix the issue?

[MrHAHA]

So appears the fix is to uninstall the WWE Network and reinstall it. After doing so I am now able to skip and rewind and fast forward PPVs etc.

[Mrb2]

Seems to be fixed, didn’t even uninstall again.  Now that the non WWE ads are gone seems good 

[RamseyR]

The problem is with the app itself.  WWE knows about it, and they say they'll fix it sometime in the future.  Awful customer service around this problem.