Channel Issues & Questions

[Thurley]

This has been a constant issue for me over the last year since the WWE Network outage.  Prior to the outage everything worked perfectly. WWE Network app downloads and installs. The app allows me to login and use it. However, once the initial use of the app is completed, I get the error message "Please Connect to the Internet".

All follow-up attempts to open the app will show the loading screen and the message above.

I've attempted this on three different Roku devices, on three different networks and in two different homes. I even created a second Roku account in case there was an issue with my original account. Nothing fixes it.  I've even been working with the WWE network support team for 6 months and the state everything is fine on their end.

I have tried:
- Uninstall and reinstall app
- System update
- Factory reset of device
- Multiple Roku accounts

All other apps on my Rokus work properly. This issue appears to be limited just to WWE Network. Please help!  Thank you so much in advance.

[jeffrok]

Are you in the US? Are you using any VPNs, and if so, have you tried turning them off?

[Thurley]

I am in the US and I am not using a VPN.

[jeffrok]

Does the WWE Network app use your Roku account as credentials? Id the credentials for that app are separate from your Roku account, have you tried creating a new WWE account? Also, does WWE allow you to watch on a phone/desktop/laptop and if so, does it work correctly when you use it from there? Grasping at straws here since I am not a WWE user or part of any support team..

[Thurley]

The roku and WWE have separate credentials.  I have reset my roku and created new accounts for the WWE on the roku.  I can watch the WWE network on my phone.  all the other apps work fine on the roku but the WWE.

[DD091987]

I am have same issues I talked to wwe and they tell me it's my internet company I have called them and upgraded my modem still having same issues only now I have a new one were it installed ap but it kicked right back out. Wont let even login.

[RokuDanny-R]

@DD091987 

Thanks for the post.

If the issue remains unresolved, I'd recommend reaching out to WWE Network directly to report the issue and request additional support. Many channels on the Roku platform are developed and maintained by the channel provider directly, and they'll be able to best assist. If other channels are working correctly, and you only experience this issue on the WWE Network channel (app), that is likely an indication that the issue lies within that particular channel. In these cases, the channel provider will need to investigate the issue in order to help resolve it.  

You can reach them here: https://www.wwe.com/main-help/contact-us

Thanks,
Danny