Channel Issues & Questions

Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
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brykeller
Level 8

Re: WW84 using HBO Max causes Roku to overheat

Yes, GoT was mentioned earlier on this thread, it does not cause the issue. It appears to be movies only.

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atc98092
Level 21

Re: WW84 using HBO Max causes Roku to overheat

I did watch WW84 when it first came out, again without issue. And that was in 4K/Dolby Vision and Atmos, so it was pushing the player to the limit. These reports seem to cover several different models, so it doesn't appear hardware specific. The 4800 has had other reports of overheating, but again it hasn't been an issue for me. 

Dan
Ultra (4640), Ultra (4670), Ultra (4800), Premiere (3920), Insignia 720p Roku TV, Sharp 4K Roku TV, Nvidia Shield, Windows 10 Pro x64 running Serviio and Plex on a wired Gigabit network.
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Mc64
Level 8

Re: WW84 using HBO Max causes Roku to overheat

Actually, there are a ton of complaints about the HBO Max app and overheating, so I don’t think you read the thread.

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atc98092
Level 21

Re: WW84 using HBO Max causes Roku to overheat

Yes, I have. And I agree there have been a lot of reports of overheating. I can only state what I observe, which has not presented any specific heating issues using HBO Max, or any other channel as well. Again, it's only a single data point. But it should be added to show that it's not a system-wide issue.

Is it environment related? I have no idea. But it is one thing to consider. Some users have their players within cabinets, or Sticks connected directly to the TV, neither which offer the best environment for device cooling. Has HBO messed up their channel programming? Absolutely a potential cause. The Max app on the Shield is worse than the Roku version, so I don't think much overall of their programmers. 

Dan
Ultra (4640), Ultra (4670), Ultra (4800), Premiere (3920), Insignia 720p Roku TV, Sharp 4K Roku TV, Nvidia Shield, Windows 10 Pro x64 running Serviio and Plex on a wired Gigabit network.
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dannyb33
Level 7

Re: WW84 using HBO Max causes Roku to overheat

It's just HBO Max. I have the extender I tried every tip but nothing helps. If I am watching a movie on HBO Max I just have to watch it on something that doesn't use the stick. So far all the other type of Roku devices work fine.

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Britchick1
Level 7

Re: WW84 using HBO Max causes Roku to overheat

Same issue with ROKU Premiere, overheating ONLY occurs on HBO Max and ONLY when streaming movies 😐

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Madamijr
Level 7

Re: WW84 using HBO Max causes Roku to overheat

Me too my tcl 4k tv with roku overheats only with hbo max

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