Channel Issues & Questions

Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
shelli70
Level 7

WMTV News App

Jump to solution

My WMTV channel 15 Madison WI  news app was working properly up until about 1 week ago. When opening it still has WMTV home screen but when opening up the broadcast a New channel 5 from North Carolina starts playing. I have tried removing and adding the app again and restarting modem/router, but with no luck. This also happening to WBAY Green Bay WI, but plays a news channel from West Palm Beach. Any suggestions?? Thank you

0 Kudos
1 Solution

Accepted Solutions
RokuKariza-D
Roku Employee
Roku Employee

Re: WMTV News App

Jump to solution

Hey @shelli70

Thanks for the post.

Since the issue is within the WMTV News channel content, we suggest reaching out to the channel developer to report the issue and for further help. Channels on Roku are maintained by the developer themselves. In this case, there's likely an issue within that specific channel that needs to be addressed with an update from the channel developer.

You can contact their support here: https://www.nbc15.com/about-us/contact-us/

We appreciate your understanding.

All the best,
Kariza

Kariza D.
Roku Forum Moderator

View solution in original post

0 Kudos
1 REPLY 1\
RokuKariza-D
Roku Employee
Roku Employee

Re: WMTV News App

Jump to solution

Hey @shelli70

Thanks for the post.

Since the issue is within the WMTV News channel content, we suggest reaching out to the channel developer to report the issue and for further help. Channels on Roku are maintained by the developer themselves. In this case, there's likely an issue within that specific channel that needs to be addressed with an update from the channel developer.

You can contact their support here: https://www.nbc15.com/about-us/contact-us/

We appreciate your understanding.

All the best,
Kariza

Kariza D.
Roku Forum Moderator
0 Kudos