Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
I have a ROKU Premier directly wired to my home LAN. Ever since I upgraded my connection from 300 (Optimum) to 1GB (Verizon FIOS), any time I click on the WETV channel, I get a quick "Loading..." message which quickly returns me to the home page. I never had this problem with my old 300 connection. Has anyone else seen this? Is it possible the WETV channel app can't handle 1GB connection? Most of my other channels work fine.
Thanks for letting us know about the issue that you are experiencing.
Try removing the channel from the Roku home screen by navigating to the channel tile, pressing the * key on your remote and choosing 'Remove channel'. Then restart your device from Settings>System>System restart. Once your player starts up again, add the channel back once more. Does this clear up the issue you are seeing?
If the issue remains unresolved, I'd recommend reaching out to the channel provider directly to report the issue and request additional support. Many channels on the Roku platform is developed and maintained by the channel provider directly, and they'll be able to best assist.
Does the issue only occur on WeTV or across other channels installed on your Roku device?
Did you restart your Roku device before re-installing the channel? That step is crucial when performing the troubleshooting. If you haven't tried the suggested order (remove > restart > re-install), we would recommend giving it a shot once again. We also suggest doing the restart from the Settings menu by navigating to Settings > System > System restart > Restart.