Channel Issues & Questions

Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
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kenkahn
Level 8

WETV channel not loading

I have a ROKU Premier directly wired to my home LAN. Ever since I upgraded my connection from 300 (Optimum) to 1GB (Verizon FIOS), any time I click on the WETV channel, I get a quick "Loading..." message which quickly returns me to the home page.  I never had this problem with my old 300 connection.  Has anyone else seen this?  Is it possible the WETV channel app can't handle 1GB connection?  Most of my other channels work fine.

13 REPLIES 13\
RokuDanny-R
Roku Employee
Roku Employee

Re: WETV channel not loading

Hi,

Thanks for letting us know about the issue that you are experiencing.

Try removing the channel from the Roku home screen by navigating to the channel tile, pressing the * key on your remote and choosing 'Remove channel'. Then restart your device from Settings>System>System restart. Once your player starts up again, add the channel back once more. Does this clear up the issue you are seeing?


Thanks,
Danny

Danny R.
Roku Forum Moderator
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kenkahn
Level 8

Re: WETV channel not loading

Thanks for the quick response.  I did what you suggested but unfortunately that did not resolve the problem.  Let me know what I can to help debug this.

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RokuDanny-R
Roku Employee
Roku Employee

Re: WETV channel not loading

Hi,

Thanks for the update.

If the issue remains unresolved, I'd recommend reaching out to the channel provider directly to report the issue and request additional support. Many channels on the Roku platform is developed and maintained by the channel provider directly, and they'll be able to best assist. 

Please keep us posted!

Thanks,
Danny

Danny R.
Roku Forum Moderator
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kenkahn
Level 8

Re: WETV channel not loading

That's what I thought.  I submitted a note describing the problem on the WETV web page.

Thanks for answering.

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kenkahn
Level 8

Re: WETV channel not loading

Just a quick update that the channel has now started working, along with some others that had the same problem.  Not sure what changed (maybe it's the stay at home order Smiley Frustrated) but I'll take the win.

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Hethrmichele2
Level 7

Re: WETV channel not loading

I’ve done everything these comments recommended and still my we tv app says stream unavailable! What did you do exactly to fix yours?! 

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kenkahn
Level 8

Re: WETV channel not loading

I honestly have no idea, it just decided to start working. My thought is that the Roku decided to feel sorry for us since we were cooped up in the house due to Covid Smiley Tongue

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db97
Level 7

Re: WETV channel not loading


@Hethrmichele2 wrote:

I’ve done everything these comments recommended and still my we tv app says stream unavailable! What did you do exactly to fix yours?! 


Any luck with the “stream unavailable” problem? We’re having the same issue. Restarting, updating, and reinstalling have not worked. 

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RokuKariza-D
Roku Employee
Roku Employee

Re: WETV channel not loading

Hey @db97

Thanks for the post.

Does the issue only occur on WeTV or across other channels installed on your Roku device?

Did you restart your Roku device before re-installing the channel? That step is crucial when performing the troubleshooting. If you haven't tried the suggested order (remove > restart > re-install), we would recommend giving it a shot once again. We also suggest doing the restart from the Settings menu by navigating to Settings > System > System restart > Restart.

For detailed instructions, refer to this Support link: How do I resolve channel playback issues?

Please keep us updated!


All the best,
Kariza

Kariza D.
Roku Forum Moderator
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