Channel Issues & Questions

[kenkahn]

I have a ROKU Premier directly wired to my home LAN. Ever since I upgraded my connection from 300 (Optimum) to 1GB (Verizon FIOS), any time I click on the WETV channel, I get a quick "Loading..." message which quickly returns me to the home page.  I never had this problem with my old 300 connection.  Has anyone else seen this?  Is it possible the WETV channel app can't handle 1GB connection?  Most of my other channels work fine.

[RokuDanny-R]

Hi,

Thanks for letting us know about the issue that you are experiencing.

Try removing the channel from the Roku home screen by navigating to the channel tile, pressing the * key on your remote and choosing 'Remove channel'. Then restart your device from Settings>System>System restart. Once your player starts up again, add the channel back once more. Does this clear up the issue you are seeing?

Thanks,
Danny

[kenkahn]

Thanks for the quick response.  I did what you suggested but unfortunately that did not resolve the problem.  Let me know what I can to help debug this.

[RokuDanny-R]

Hi,

Thanks for the update.

If the issue remains unresolved, I'd recommend reaching out to the channel provider directly to report the issue and request additional support. Many channels on the Roku platform is developed and maintained by the channel provider directly, and they'll be able to best assist. 

Please keep us posted!

Thanks,
Danny

[kenkahn]

That's what I thought.  I submitted a note describing the problem on the WETV web page.

Thanks for answering.

[kenkahn]

Just a quick update that the channel has now started working, along with some others that had the same problem.  Not sure what changed (maybe it's the stay at home order ) but I'll take the win.