Channel Issues & Questions

Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
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Dangerouscereal
Level 8

Vudu crash on roku soundbar

Vudu starts out working well, and then all the titles and thumbnails and sometimes the entire screen just goes black.  When you scroll you may see a title pop back up but its just here and there. I have several roku devices and have never had this problem before i bought the soundbar.

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5 REPLIES 5\
Bubbles_aunty
Level 7

Re: Vudu crash on roku soundbar

We are having the same issue.  Brand new sound bar.  Updated the software.  Screen goes black flickers sound stays on.  The screen will come back.  Once had to power reset because the screen stayed black. Trying to watch a movie on Vudu. 

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Dangerouscereal
Level 8

Re: Vudu crash on roku soundbar

Brand new soundbar here too. I updated, uninstalled vudu, reset, reinstalled vudu and am still having the same issue.  Vudu app says its up to date as well.  Roku... how can we fix this?

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Dangerouscereal
Level 8

Re: Vudu crash on roku soundbar

First titles start to dissapearFirst titles start to dissapear

 

as you continue to scroll it becomes worse.as you continue to scroll it becomes worse.

 

Then the borders around the titles disappearThen the borders around the titles disappear

 

Or the screen goes almost completley blank.Or the screen goes almost completley blank.

 

Lenore76
Level 7

Re: Vudu crash on roku soundbar

This is the exact same issue I am having on my Roku at this time. It’s so annoying! Saw posts that complain about this clear back in 2019. Can we please get it fixed!

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Bubbles_aunty
Level 7

Re: Vudu crash on roku soundbar

We fixed the issue by going to Best Buy and buying an expensive gold plated hdmi cable.  Not sure why this fixed the issue.  But it did.  When we switched back to the included cable it happened again.   So I guess they are supplying **bleep** cables 

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