Channel Issues & Questions

[sparkyjg]

This channel was working Sunday 4/26/2020.  I have been watching on my laptop and can conclude the site is still up.  My wife was recently watching Prime Video so when I got my Roku back, Viki did not work.

Please let me know what is happening.  

[makaiguy · Accepted solution]

Perhaps the Viki channel app got corrupted and needs to be reinstalled.

Remove/reinstall procedure:

1. Highlight channel on home screen.

2. Press * key and choose Remove channel option.

3. IMPORTANT- DON'T SKIP:
From home screen, Settings > System > System restart. This assures no remnant of the old installation remains in the Roku's memory. It may or may not make a difference, depending on what's causing your problem, but it's worth doing.

4. Reinstall the channel.

5. If channel requires a login, you may need to log in anew.

[mali1]

Thanks soooo much Viki would not launch for me on May 6 searched here and you quickly re-solved it.

Your the best!

[makaiguy]

Thank you for reporting back.