Channel Issues & Questions

Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
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long_dis_runner
Level 7

Vidgo App not working

I just downloaded the Vidgo app on my Roku stick and when trying to play a channel it will just go back to the guide. I contact Vidgo and they said it was a Roku issue. Anyone else had this issue and knows how to fix it. 

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makaiguy
Level 20

Re: Vidgo App not working

When problems are confined to a particular channel, it may be that the channel did not install correctly or has subsequently gotten corrupted.   A reinstall may fix the problem, so give it a try. Remove/reinstall procedure:

  1. Highlight channel on home screen.
  2. Press * key and choose Remove channel option.
  3. IMPORTANT- DON'T SKIP:
    Restart the Roku to clear its memory via Settings > System > System restart. (On a Roku TV, this is Settings > System > Power > System restart.)
  4. Reinstall the channel. Note it will be added to the END of the channel grid.
  5. If channel requires a login, you may need to log in anew.

Let us know how you make out.

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