Help

Channel Issues & Questions

Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 
long_dis_runner
Level 7
‎02-18-2021 05:29 AM

Vidgo App not working

I just downloaded the Vidgo app on my Roku stick and when trying to play a channel it will just go back to the guide. I contact Vidgo and they said it was a Roku issue. Anyone else had this issue and knows how to fix it. 

0 Kudos
Reply
1 REPLY 1\
makaiguy
Community Streaming Expert
‎02-18-2021 07:34 AM

Re: Vidgo App not working

When problems are confined to a particular channel, it may be that the channel did not install correctly or has subsequently gotten corrupted.   A reinstall may fix the problem, so give it a try. Remove/reinstall procedure:

  1. Highlight channel on home screen.
  2. Press * key and choose Remove channel option.
  3. IMPORTANT- DON'T SKIP:
    Restart the Roku to clear its memory via Settings > System > System restart. (On a Roku TV, this is Settings > System > Power > System restart.)
  4. Reinstall the channel. Note it will be added to the END of the channel grid.
  5. If channel requires a login, you may need to log in anew.

Let us know how you make out.

Doug
Roku Community Streaming Expert  I am not a Roku employee, only a user like you.
Streaming Stick+ 3810 | TCL Roku TV 43S245/C107X | Streaming Stick 3600

If this post solves your problem please help others find this answer by clicking "Accept as Solution."
0 Kudos
Reply
Labels